Customer Experience Coordinator, Real Estate

Vaga não está no LinkedIn

🕒 Julho 25

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Expedock

SiteLinkedInTodas as Vagas

51 - 200 funcionários

📦 Logística

🤖 Inteligência Artificial

🚗 Transporte

Logistics • Artificial Intelligence • Transport

A Expedock é o serviço de automação com inteligência artificial por trás de alguns dos principais participantes da cadeia de suprimentos global de 7 trilhões de dólares. Nossa missão é construir a infraestrutura de dados poderosa que trará eficiência e lucratividade sem precedentes para todos os participantes do setor.

Descrição

• Act as the first point of contact for tenant and landlord inquiries via phone, email, and property management portals. • Provide clear, empathetic responses to customer concerns, ensuring issues are logged and resolved promptly. • Maintain consistent communication with clients, updating them on progress and outcomes of their requests. • Liaise with contractors and property managers to schedule repairs, inspections, and maintenance works. • Track service requests from initiation to completion, ensuring quality standards and timelines are met. • Process contractor invoices and confirm service delivery against agreed terms. • Conduct follow-up calls and surveys to measure satisfaction and identify areas for improvement. • Monitor recurring issues and propose process improvements to enhance overall customer experience. • Support the development of customer engagement initiatives, including welcome packs, onboarding guides, and digital communication campaigns. • Ensure all customer interactions and property-related activities comply with UK housing regulations. • Maintain accurate, audit-ready records in property management software. • Track and archive safety certificates, inspection reports, and service logs.

🎯 Requisitos

• 2+ years in customer service, property management, or tenancy coordination. • Familiarity with UK residential housing regulations and compliance standards. • Proficient in cloud-based property software (e.g., Fixflo, Arthur Online, AppFolio, or Yardi), CRM systems, and Microsoft 365/Google Workspace. • Dedicated home office with reliable high-speed broadband (100/50 Mbps recommended) and backup internet. • Exceptional written and spoken English, with strong conflict-resolution and diagnostic skills. • Fiber internet (PLDT Fiber, Converge, Globe Fiber, etc.) – recommended speed of 100/50 Mbps. • Backup internet (mobile hotspot or secondary ISP) capable of at least 20 Mbps. • Quiet, conducive home workspace. • OPTIONAL: Wired Ethernet connection preferred during work hours. • OPTIONAL: Power backup (UPS) if the location experiences frequent outages.

🏖️ Benefícios

• HMO coverage and leave credits after three months of engagement. • Supportive Remote Environment: Work from home with a collaborative team that values growth and mutual success. • Structured Training: Comprehensive onboarding and client-specific training to help you quickly master workflows.