Senior IT Systems Operations Manager

🕒 Junho 10

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ExtraHop

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🔒 Cibersegurança

🔐 Segurança

🏢 Corporativo

💰 $41.000.000 Series C em 2014-05

Cybersecurity • Security • Enterprise

A ExtraHop é uma empresa que se especializa em fornecer soluções de segurança e gerenciamento de redes, aproveitando a análise em tempo real para ajudar as organizações a detectar e responder a ameaças cibernéticas. Utilizando aprendizado de máquina e outras tecnologias avançadas, a ExtraHop oferece visibilidade profunda na infraestrutura de TI, garantindo desempenho ideal e segurança robusta. Sua plataforma auxilia as empresas a monitorar padrões de tráfego e identificar atividades incomuns para proteger contra violações de dados e outros riscos cibernéticos.

Descrição

• Define and execute the strategic roadmap for enterprise infrastructure, cloud platforms, systems operations, and service reliability in alignment with company objectives. • Lead, mentor, and develop a team of engineers, fostering a culture of accountability, inclusion, innovation, and continuous learning. • Build organizational capability through succession planning, talent development, workforce planning, and scalable operational processes. • Establish and monitor key operational metrics, service level objectives (SLOs), and performance indicators to drive measurable improvements in reliability, efficiency, and user experience. • Influence executive stakeholders and technology leaders by providing data-driven recommendations on infrastructure investments, risk management, and operational priorities. • Provide technical leadership for the design, evolution, and governance of enterprise infrastructure, hybrid and multi-cloud environments, networking, identity systems, and operational tooling. • Drive architectural decisions that improve scalability, resiliency, security, and operational efficiency across enterprise services. • Champion automation-first approaches that reduce operational overhead, improve service delivery, and enhance system reliability. • Partner with Security and Engineering leaders to ensure enterprise systems align with organizational security, compliance, and governance requirements. • Serve as an escalation point for critical incidents, guiding resolution efforts and driving root cause analysis and long-term corrective actions. • Own the availability, reliability, and performance of enterprise-wide services and infrastructure, ensuring operational readiness and business continuity. • Lead the maturation of monitoring, observability, incident management, change management, and problem management practices. • Establish scalable operational frameworks that support a growing, distributed workforce and evolving technology landscape. • Drive continuous improvement initiatives through process optimization, knowledge management, automation, and operational analytics. • Institutionalize modern engineering and IT practices, including Agile methodologies, infrastructure-as-code, peer review, documentation standards, and cross-functional collaboration. • Collaborate with leaders across Engineering, Security, Finance, Legal, People Operations, and Workplace Services to align technology capabilities with business priorities. • Manage vendor relationships, strategic technology partnerships, and service providers to maximize value and operational effectiveness. • Lead large-scale infrastructure and transformation initiatives from planning through execution, ensuring successful adoption and measurable business outcomes.

🎯 Requisitos

• 10+ years of progressive experience in systems engineering, infrastructure operations, cloud technologies, or related disciplines. • 5+ years of experience leading and developing high-performing technical teams, including experience managing managers and senior technical contributors. • Demonstrated success defining and executing technology strategy for complex enterprise environments. • Deep expertise in Linux/Unix systems administration, automation, cloud platforms, networking, observability, and modern infrastructure architectures. • Experience leading large-scale operational initiatives, infrastructure transformations, and enterprise technology modernization efforts. • Strong business acumen with the ability to align technical decisions to organizational objectives and financial considerations. • Exceptional communication, stakeholder management, and executive presentation skills.

🏖️ Benefícios

• Health, Dental, and Vision Benefits • Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time • Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan • FSA and Dependent Care Accounts + EAP, where applicable • Educational Reimbursement • 401k with Employer Match or Pension where applicable • Pet Insurance (US Only) • Parental Leave (US Only) • Hybrid and Remote Work Model