VP, Customer Success

🕒 Setembro 22

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $200.000 - $225.000 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

👻 Score fantasma 24%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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First Advantage

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

👥 RH Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

A First Advantage é uma fornecedora líder de software e dados globais para o mercado de tecnologia de RH. Viabilizada por tecnologia proprietária e IA, oferece serviços de verificação de antecedentes de emprego, identidade digital e verificação, APIs e produtos de monitoramento de riscos ao longo do ciclo de vida dos funcionários. A empresa enfatiza a automação e a verificação contínua de identidade, atendendo cerca de 80. 000 organizações em mais de 200 países e territórios, e mantém grandes bancos de dados proprietários (mais de um bilhão de registros). Com sede em Atlanta e de capital aberto (NASDAQ: FA), a First Advantage foca em ajudar os clientes a contratar de forma mais inteligente e integrar mais rapidamente através de software, dados e serviços.

Descrição

• Design, develop, and implement a comprehensive strategy and operating plan for the Customer Services and Account Management organizations • Retain and grow existing business by increasing account profitability, setting strategic direction, and expanding revenue across the mid-market client base • Meet or exceed business and sales metrics, including quotas, revenue growth, client satisfaction, and inventory workflow management • Develop and manage a revenue pipeline strategy to achieve growth targets within the existing client base • Lead the transformation into a proactive, customer-centric team of trusted advisors using a solutions-based sales approach • Develop a deep understanding of key clients’ strategic priorities and initiatives • Articulate clients’ business goals and align execution with performance metrics and KPIs • Oversee daily operations of the Account Management team • Build capabilities and skills to attract, develop, and retain talent • Leverage retention, upsell, and benchmarking best practices to drive operational efficiency and sustainable account growth • Work with the implementation team to ensure client projects are executed consistently and meet agreed-upon terms and conditions

🎯 Requisitos

• Bachelor’s degree or equivalent professional experience • 10+ years of account management experience • 5+ years of organizational leadership experience • 5+ years of experience managing complex, high-value accounts of $500K or more • Proven leadership through change and organizational transformation • Strong understanding of how to drive growth in a competitive business environment • Excellent tactical execution skills • Strong process orientation, with the ability to improve and innovate tools, workflows, and established practices • Skilled in developing clear, detailed, and persuasive communications and proposals • Strong commitment to teamwork, collaboration, and continuous process improvement • Effective stakeholder influence through strong verbal and written communication • Strategic, self-directed, organized, and analytical, with excellent problem-analysis and problem-solving skills • Proven success in building relationships, communicating across all organizational levels, influencing and negotiating, and establishing mutually agreed-upon expectations • Diligent, resourceful, adaptable, and able to manage multiple priorities effectively • Ability to travel at least 25% of the time • Proficiency with Salesforce CRM • Success working in a virtual environment • Entrepreneurial mindset, with a proven ability to thrive in a dynamic, evolving environment and optimize limited resources • MBA strongly preferred

🏖️ Benefícios

• Ability to work remotely with occasional business travel • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match • Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) • 9 paid company holidays • Access to tech and growth opportunities • Leaders who want you to succeed

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