Principal IT Solution Delivery – Service Now CSM Delivery Architect

🕒 Setembro 22

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $96.000 - $175.000 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

👻 Score fantasma 10%

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Itron, Inc.

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1977

💼 Consultoria

📦 Logística

⚡ Energia

Consulting • Logistics • Energy

A Itron permite que concessionárias e cidades forneçam serviços de infraestrutura crítica de forma segura e confiável a comunidades em mais de 100 países. Nosso portfólio comprovado de redes inteligentes, software, serviços, medidores e sensores ajuda nossos clientes a gerenciar melhor a energia e a água para as pessoas que atendem.

Descrição

• Architect, configure, and optimize ServiceNow Customer Service Management capabilities. • Lead solution design, Tier 3 support, and platform ownership. • Drive integrations with Salesforce CRM, Oracle ERP, Azure DevOps, Remedy ITSM/CMDB, Amazon Connect, and additional tools. • Partner with system integrators, DevOps, Integration, Business Intelligence, Security/Compliance, and Customer Success teams. • Design and implement automated workflows, business process improvements, and data-driven solutions. • Ensure compliance with ServiceNow best practices, architectural standards, and governance. • Deliver enhancements, new features, change requests, and customer-impacting improvements. • Support data cleansing, enrichment, conversion, and migration from legacy systems. • Prepare and maintain system configuration documentation. • Contribute to additional ServiceNow initiatives beyond CSM. • Stay current on ServiceNow CSM capabilities, industry innovations, and utilities/energy sector trends.

🎯 Requisitos

• Bachelor’s degree (or equivalent experience) in Computer Science, Management Information Systems, or a related field. • 5-10 years of ServiceNow experience, including 3–5+ years dedicated to CSM Pro/Pro+. • Experience with Entitlements/SLA, Case/Tasking, Playbooks/Flow Designer, Portal/Service Catalog, KCS Knowledge, Outage, Virtual Agent/Now Assist, and Performance Analytics. • Proven leadership, ownership mindset, and strong stakeholder management skills. • Demonstrated experience delivering multiple successful system implementations or conversions in fast-moving and collaborative environments. • Deep understanding of customer support, case management, knowledge management, and enterprise workflow best practices. • Strong analytical capabilities and commitment to reliable, accountable solution delivery. • Proficiency with Microsoft 365 tools. • Experience with or exposure to Oracle E-Business Suite, Remedy, and Salesforce Service Cloud. • Familiarity with JavaScript. • ServiceNow certifications and end-user experience are a plus.

🏖️ Benefícios

• financial programs • social programs • health and wellbeing programs • paid vacation • 401k matching • employee stock purchase program • hybrid work schedule • annual bonus program

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