Manager, Customer Insights

🕒 5 dias atrás

🏄 California, North Carolina, +1 estados a mais – Remoto

🏄 California – Remote 🌲 North Carolina – Remote ☕ Washington – Remote

💵 $108.477 - $180.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

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First Citizens Bank

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏥 Saúde

🏭 Manufatura

📦 Logística

💰 Post-IPO Debt em 2021-05

Healthcare • Manufacturing • Logistics

O First Citizens Bank é uma instituição financeira completa que oferece uma ampla gama de serviços para indivíduos, famílias, empresas e organizações sem fins lucrativos. Suas ofertas incluem serviços bancários pessoais e comerciais, empréstimos, hipotecas, soluções de investimento e produtos de seguro. Conhecido por seu compromisso com o atendimento ao cliente e expertise financeira, o banco atende a diversos setores, incluindo agronegócio, saúde e manufatura, garantindo soluções financeiras sob medida para seus clientes.

Descrição

• Lead and execute qualitative and quantitative research across customer experience, brand, awareness, messaging, competitive positioning, and strategic business priorities • Partner with stakeholders to define business questions, select appropriate methodologies, and translate needs into actionable research plans • Analyze customer/voice of the customer feedback, research studies, market intelligence, and business data to identify opportunities, risks, and emerging needs • Translate findings into clear business implications, recommendations, and prioritized actions • Create executive-ready presentations focused on the so what, business impact, and recommended next steps • Serve as a trusted thought partner across Marketing, Product, Customer Experience, Sales, Strategy, and business leadership teams • Champion customer-informed decision making and increase the adoption and impact of research across the organization

🎯 Requisitos

• Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in Financial Services • 8+ years of experience in market research, customer insights, Voice of Customer, customer experience, strategy, consulting, or related fields • Strong qualitative and quantitative research expertise • Demonstrated ability to influence stakeholders and decisions without direct authority • Strong business acumen and ability to connect customer insights to business outcomes • Exceptional analytical thinking, synthesis, storytelling, and presentation skills • Experience presenting findings and recommendations to senior leaders • Comfortable operating with ambiguity, prioritizing competing demands, and independently driving work forward

🏖️ Benefícios

• Competitive, thoughtfully designed, quality benefits program • Variable incentives, bonuses, benefits, and/or other awards may be included in total compensation for some roles

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