Client Success Manager, Scale

Vaga não está no LinkedIn

🕒 Outubro 23

🏈 Alabama, Arizona, +32 estados a mais – Remoto

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $50.500 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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FMG

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2011

🛡️ Seguros

💼 Consultoria

📦 Logística

💰 Series A em 2016-08

Insurance • Consulting • Logistics

A FMG é uma plataforma de marketing abrangente, voltada especificamente para consultores financeiros e indústrias de serviços financeiros relacionados, incluindo corretoras, empresas de gestão de patrimônio e agentes de seguros. A empresa oferece um conjunto de ferramentas de marketing digital projetadas para ajudar a construir marcas, interagir com clientes e expandir negócios através de uma solução tudo-em-um. A FMG fornece ferramentas para websites, automação de marketing de conteúdo, gestão de mídias sociais e soluções de comunicação com clientes, focando em tornar o marketing de consultoria financeira mais acessível e eficaz. Conhecida por sua alta satisfação do cliente, a FMG apoia os consultores na demonstração de sua expertise e na melhoria da interação com os clientes utilizando estratégias de marketing modernas.

Descrição

• Coordinate and manage a multi-touch outreach program providing each client a monthly human touchpoint through outbound calls, group training, and emails • Serve as the post-launch client-facing lead for communicating platform capabilities, product rollouts, and new feature adoption • Liaise between clients and internal teams to deliver proactive and consultative customer success • Stay current on insurance-industry demands and market trends • Collaborate with internal teams to identify and prioritize product improvements based on customer feedback • Coordinate and manage continuous process and workflow improvements • Leverage client feedback to assist in developing new product offers and features • Provide personalized support, resources, and ongoing client engagement • Serve as a product expert by answering questions, sharing best practices, and making recommendations • Collaborate on client resources • Participate in ongoing team meetings to review ideas, feedback, and related activity

🎯 Requisitos

• Proven experience in a client success or customer support role, preferably within the insurance or technology industry • Excellent communication and interpersonal skills • Ability to build strong relationships with clients and internal teams • Detail-oriented and organized • Ability to manage multiple priorities • Strong problem-solving skills • Critical and creative thinking • Proactive and results-driven approach • Ability to work independently and within a team structure • Comfortable brainstorming and offering creative solutions • Ability to quickly handle questions and challenges • Excellent follow-up and follow-through skills • Ability to learn processes and systems with an open mind • Ability to use Google G Suite, Slack, and other tools • Private, secure workspace free from distractions • Availability during the assigned work schedule • Internet connection with speeds of at least 5 Mbps download and 3 Mbps upload

🏖️ Benefícios

• Generous paid holiday schedule, including a full week off for the Winter Holiday Shutdown • Paid vacation, sick days, parental leave, and bereavement leave • Medical insurance with $0 co-pay • Telehealth plan • Dental insurance • Vision insurance • Health Savings Account (HSA) with employer contributions • Flexible Spending Accounts (FSA) • Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage • Company-paid Short & Long Term Disability coverage • Company-paid Employee Assistance Program (EAP) • Matching 401(k) with immediate full vesting • On Demand Pay with same-day deposit • Internet reimbursement • Gym reimbursement • Work computer equipment provided • In-person and virtual employee events • FMG swag • Access to a private and secure workspace

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