Account Manager

🕒 Abril 24

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FMX

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🏢 Corporativo

📚 Educação

SaaS • Enterprise • Education

A FMX é uma fornecedora líder em soluções de gestão de instalações e manutenção, projetadas para otimizar processos, aumentar a produtividade de ativos e fornecer insights acionáveis para eficiência operacional ideal. A FMX atende uma ampla variedade de indústrias, incluindo educação K-12, ensino superior, governo municipal, manufatura, restaurantes, gestão de propriedades, saúde e organizações religiosas. Seu software abrangente conta com módulos para gestão de instalações, gestão de manutenção, gestão de ordens de serviço, manutenção preventiva, manutenção de equipamentos e gestão de inventário. Com foco na facilidade de uso e no suporte ao cliente, a FMX ajuda organizações de todos os tamanhos a otimizar suas operações de manutenção e reduzir custos, tornando-se uma escolha confiável para necessidades de gestão de instalações em vários setores.

Descrição

• Upsell and cross-sell additional features of the FMX software • Convert leads generated by the retention team and generate leads within assigned territory • Prospect for new leads through the use of sales sequences and tools • Present informed offers that take into account customers’ goals, needs, and recent activity • Keep accounts in compliance with the licenses that were purchased • Collaborate regularly with the Marketing department to produce effective campaigns • Record meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight • Follow upsell and expansion playbook to work an account from qualified to closed • Collaborate with the Customer Retention Manager and the rest of the CS team to build pipeline and close deals • Travel to customer events; approximately 1-3 events per quarter

🎯 Requisitos

• A proven knowledge of the FMX software • A track record of exceeding quota • The ability to analyze and cross-reference customer goals, usage, and product setup to create custom offers that work in their favor • Advanced in Microsoft Office, specifically Microsoft Excel • Excellent at building and nurturing relationships • The ability to effectively communicate with customers, while empathizing and understanding what success means to them • An understanding of when to proactively reach out to customers • Proficient in the basics of Salesforce data schema and configuration • The ability to prioritize and manage time effectively • Flexibility to occasionally work outside of our FMX standard operating hours • Effective communication skills and the ability to build rapport with customers and executives • Experience transforming customer conversations into business-driving relationships • An innovative way of thinking to creatively solve problems • A positive, customer-centric attitude • Self-motivation to complete work in a timely manner • Commitment to continuous improvement and are coachable • Effective presentation and negotiation skills • Embodiment of our core pillars: We value our work ethic, we are disciplined in our processes and responsibilities, we are coachable and seek out constructive criticism, we value results and are performance-driven, we treat each other and everyone we meet with respect and integrity.

🏖️ Benefícios

• 100% company-paid health, dental, vision, long and short term disability, and life insurance. • Home office stipend: up to $500 for equipment, furniture and accessories, plus $60/month toward home internet connection. • Generous PTO and UTO (unplanned time off) policies. • Flexible Schedule: manage personal appointments as long as performance expectations are met. • A collaborative culture and a close-knit team.