Customer Success Manager

🕒 Ontem

🇵🇱 Polônia – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 10%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Forcepoint

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1994

🔒 Cibersegurança

🏢 Corporativo

☁️ SaaS

💰 $18.000.000 Post-IPO Equity em 2006-09

Cybersecurity • Enterprise • SaaS

Forcepoint simplifica a segurança e ajuda as organizações a protegerem dados em todos os lugares, a fim de prevenir o roubo ou perda de dados sensíveis e propriedade intelectual, não importa onde eles residam. Com sede em Austin, Texas, a Forcepoint cria ambientes seguros e confiáveis para clientes e seus colaboradores em mais de 150 países. Para mais informações sobre a Forcepoint, visite www.Forcepoint.com e nos siga no Twitter em @ForcepointSec.

Descrição

• Build strong, trusting relationships with Forcepoint customers • Understand customer goals for utilizing Forcepoint cybersecurity solutions and help customers realize value from their investment • Drive customer adoption of Forcepoint solutions to help achieve their goals • Navigate customers through challenges and orchestrate appropriate tactics and Forcepoint resources • Provide recommendations and best practices for utilizing Forcepoint solutions • Perform regularly scheduled business reviews to assess progress toward customer goals and identify additional goals • Relay the customer voice to Sales, Product Management, Professional Services, and Technical Support • Monitor customer product utilization and health scores, maintaining alignment with internal and external teams • Help achieve high customer renewal and satisfaction rates • Discover expansion opportunities • Prioritize product improvements or updates • Identify potential reference customers and case studies

🎯 Requisitos

• 4-6+ years prior experience in a customer-facing role such as Customer Success, Account Management, Relationship Management, or a related field • Prior experience in technical disciplines related to networking, cyber security, ITSM, AI, and similar areas • Ability to engage meaningfully with subject matter experts in network security solutions such as Firewall, IPsec VPN, IDS/IPS, SSL VPN • Knowledge of networking principles such as Layer 2 and 3, TCP/IP, 3-way handshake, DNS • Knowledge of HTTP protocol, including structure, status codes, and authentication • Knowledge of Active Directory, including domains, structure, permissions, and group policies • Knowledge of MSSQL fundamentals, including management interface, accessing logs, browsing databases, simple queries, permissions, and jobs • Experience with enterprise applications, including performance, interaction, and conflict/troubleshooting • In-depth understanding of server operating systems such as Linux and Windows • Knowledge of information security concepts • Passion for customer satisfaction and delivering on promises • Ability to communicate effectively at all levels, including senior management • Proven ability to provide world-class service and support through effective task management and issue ownership • Ability to work with cross-functional teams • Strong drive to follow and improve processes • Ability to solve problems creatively • Patient and active listening skills with accurate information capture • Proactive mindset and desire to learn Forcepoint product developments, industry news, and the competitive landscape • Applicants must have the right to work in the location to which they have applied