Implementation Engineer

🕒 Outubro 14

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $55.000 - $75.000 / ano

⏰ Tempo Integral

🟢 Júnior

🛠️ Especialista em Implementação

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Fortress Information Security

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2015

🔒 Cibersegurança

🏛️ Governo

🤖 Inteligência Artificial

💰 $125.000.000 Series C - Fortress Information Security em 2022-04

Cybersecurity • Government • Artificial Intelligence

A Fortress Information Security é uma empresa de cibersegurança impulsionada por IA que defende infraestruturas críticas, agências governamentais e suas cadeias de suprimentos contra ameaças cibernéticas e riscos de missão. A empresa foca em inteligência de ameaças, gestão de vulnerabilidades, gerenciamento de riscos de fornecedores e terceiros (TPRM), segurança cibernética da cadeia de suprimentos e produtos (C-SCRM), SBOMs e proteção de clientes do setor público e de infraestrutura crítica.

Descrição

• Support end users during implementation, configuration, and troubleshooting of software solutions. • Implement and provide ongoing support for the Fortress Platform. • Perform User Acceptance Testing for new releases and deploy releases to all environments. • Coordinate with software architects, project leaders, external customers, and senior management to implement and support information security solutions. • Act as the initial point of contact for application- and system-related concerns from clients and employees. • Develop training materials, customize solutions, and advise management on best practices for system implementation and support. • Lead testing and evaluation of new features before deployment. • Guide the implementation process using advanced technical expertise. • Diagnose and resolve complex software and system issues affecting platform functionality and security. • Communicate technical concepts and solutions to end users, colleagues, and senior management. • Manage escalations and leverage internal resources to resolve issues. • Perform other duties as assigned.

🎯 Requisitos

• 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and services. • Professional written and interpersonal skills are essential when communicating with customers and clients. • Ability to prioritize and manage several milestones and projects efficiently. • Ability to learn complex software and quickly pick up new technologies. • Persist through difficult problems and independently discover solutions; know when it is most efficient to ask for help and be willing to do so. • Self-motivated, resourcefulness and problem-solving aptitude. • Ability to successfully interface with both internal and external clients. • Accept constructive criticism and customer feedback regarding their experience with software or IT services. • Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs. • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. • Excellent written and verbal communication skills. • Professional documentation, presentation, and planning skills. • Excellent time management skills and proven ability to multi-task competing priorities. • Technical background preferred. • Customer service background preferred. • Experience with helpdesk software such as Zendesk or Atlassian service desk is a plus. • Advanced certifications such as CompTIA A+ or Security+ are highly desirable. • A Bachelor's degree in Information Technology, Computer Science, or a closely related field is required. • For positions located in the US, conditional-offer drug testing applies.

🏖️ Benefícios

• Remote and Hybrid working environment • Competitive pay structure • Medical, dental, vision plans with employees covered up to 90% with highly progressive options for dependents and families • Company paid life, short- and long-term disability insurance • Employee Assistance Program • 401(k) match • Flexible Paid Time Off • Parental Leave • Access to thousands of Learning & Development courses that range from mental health and wellbeing, stress, and time management to an array of technical and business-related courses • Professional growth opportunities through succession planning, up-skilling, and certifications • Tuition and certification reimbursement • Employee Referral Programs • Company Sponsored Events