Key Account Manager

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Forward Air Corporation

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🚗 Transporte

📦 Logística

Transport • Logistics

A Forward Air é líder na indústria de transporte rodoviário rápido há mais de 25 anos. Nosso portfólio de serviços evoluiu para atender às necessidades únicas de remessa de cada cliente, incluindo transporte rápido de cargas (TL & LTL), coleta e entrega, transporte intermodal, distribuição de pool e serviços logísticos especializados com controle de temperatura. Na Forward Air, impulsionamos a inovação na indústria e nos esforçamos continuamente para desenvolver melhores tecnologias, sistemas e ferramentas para nossos clientes em toda a América do Norte - para manter seu negócio em movimento. Somos mais que uma empresa de transporte. Como um recurso único para suas necessidades de remessa, somos seu parceiro na cadeia de suprimentos.

Descrição

• Develop and execute strategic account plans to drive customer retention and revenue growth • Build and maintain executive-level relationships as a trusted advisor and primary strategic contact • Lead business reviews, executive alignment meetings, and quarterly business reviews to evaluate performance and identify opportunities • Partner with customers on growth roadmaps, innovation strategies, and continuous improvement initiatives • Identify, qualify, and pursue expansion opportunities across services, business units, geographies, and solution offerings • Own customer performance metrics and KPIs, providing insights and recommendations to improve operational and financial results • Lead resolution of complex business challenges while balancing customer needs with organizational objectives • Collaborate with Operations, Sales, Finance, Solutions Design, IT, Engineering, and Implementation teams to ensure successful customer outcomes • Translate customer goals, challenges, and priorities into actionable internal strategies and resource plans • Champion digital transformation, automation, and technology-enabled solutions • Monitor account health, identify retention risks, and implement proactive mitigation strategies • Drive account forecasting, revenue planning, and strategic growth initiatives • Represent the organization in executive sponsor programs, customer strategy sessions, industry events, and other high-visibility engagements • Provide market intelligence, industry insights, and competitive feedback to support business planning and solution development • Promote a customer-centric culture by aligning cross-functional stakeholders around account objectives and customer commitments • Perform other duties as assigned

🎯 Requisitos

• Undergraduate degree in a related field from an accredited college or university required • 8+ years of progressive experience in strategic account management, enterprise customer success, business development, or related customer-facing leadership roles • Proven success managing complex customer portfolios with annual revenues of approximately $15M to $50M+ • Deep expertise in logistics, transportation, supply chain management, contract logistics, warehousing, distribution, or related industries • Demonstrated success developing and executing account growth strategies that drive revenue expansion, customer retention, and profitability • Strong executive presence with the ability to influence, negotiate, and build credibility with senior leaders internally and externally • Experience leading cross-functional teams and aligning Sales, Operations, Finance, IT, Solutions Design, Engineering, and Implementation functions • Exceptional analytical, communication, presentation, and relationship management skills with a consultative problem-solving approach • Demonstrated discretion and confidentiality in handling sensitive information • Proficiency with Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing tools (Teams, Zoom, Webex, etc.) • Must be comfortable with travel for related meetings/events • Professional certifications such as CSCMP, APICS/ASCM, or similar credentials preferred • Experience supporting customers in life sciences, aerospace, automotive, high-tech, industrial manufacturing, consumer goods, or related sectors preferred

🏖️ Benefícios

• Remote work arrangement • Travel for related meetings/events