Outreach Manager II – Multi-family Home Energy Savings

🕒 Outubro 23

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $92.000 - $102.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 0%

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• Aberta há 19 dias.
• As vagas desta empresa costumam ser preenchidas em 21 dias.

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Franklin Energy

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1994

⚡ Energia

💼 Consultoria

☁️ SaaS

💰 Private equity em 2024-03

Energy • Consulting • SaaS

A Franklin Energy é uma empresa de soluções em energia limpa que auxilia concessionárias, escritórios de energia estaduais, empreiteiros e grandes clientes comerciais e industriais a projetar, implementar e expandir programas de energia e projetos de energia limpa. Eles oferecem consultoria estratégica, entrega de programas completos, soluções de produtos e serviços de design/construção para eficiência energética, energia solar fotovoltaica, armazenamento de baterias, carregamento de veículos elétricos e eletrificação. A Franklin também desenvolve e licencia softwares e ferramentas digitais (NGAGE, Snugg Pro, PRAXIS, NEXUS, Smart Commerce) para gestão de programas, avaliações de energia residencial, fluxos de trabalho de projetos C&I, engajamento comportamental e comércio online. A empresa enfatiza a participação equitativa, economias mensuráveis, e integra insights dos clientes, operações de campo e colaboração com stakeholders; seus resultados relatados para 2025 incluem 3,7 milhões de clientes atendidos, US$ 38,2 milhões em incentivos de baixa renda entregues, mais de 1. 900 clientes e mais de 30 anos de experiência.

Descrição

• Provide management and leadership to Energy Advisors, Outreach Specialists, and Energy Engineers • Provide energy advice and coordination services for customers • Identify energy-efficiency opportunities and introduce applicable prescriptive and custom incentive measures • Coordinate with management to implement outreach processes efficiently • Supervise, mentor, interview, recommend for hire, train, coach, assign, and evaluate Outreach team employees • Maintain productivity standards and goals for property assessment, production installation, and customer service • Improve customer service quality through process evaluation, service metrics, monitoring, analysis, and implementation of changes • Coordinate with Technology to diagnose software problems and support enhancements • Research, organize, summarize, and analyze data for special projects and quality control • Prepare status reports on outreach progress and results • Help develop, enhance, and maintain information systems supporting program operations reporting • Develop and monitor team structure to achieve monthly, quarterly, and annual goals • Manage operational and department budgets and strategic planning • Oversee and perform daily outreach duties • Establish and direct outreach programs across different states, audiences, and user groups • Identify new program and outreach opportunities in coordination with clients • Evaluate and strengthen processes to achieve participation and revenue goals • Coordinate and review external communications with clients • Collaborate with Client Marketing on PR and marketing opportunities • Maintain professional relationships with clients, staff, customers, and the public

🎯 Requisitos

• Bachelor’s degree from an accredited college or university or equivalent experience • Technical school degree combined with demonstrated experience in the electric/gas utility field will be considered • 5+ years of experience within customer outreach/sales • Previous experience performing customer outreach initiatives with an energy efficiency program • Previous experience managing staff performing proactive customer outreach activities • Strong customer service and communication skills • Ability to handle a wide work variety and work in a fast-paced environment • Detail-oriented, organized, self-starter, and able to prioritize workload • Ability to identify and resolve project application issues with customers and trade allies • Proficient in Microsoft Office, specifically Word, Excel and Outlook • Strong data entry skills in tracking systems/databases • Ability to communicate effectively, verbally and in writing, with customers, clients and employees • Ability to analyze and interpret data and solve practical problems • Knowledge of mathematical concepts such as fractions, percentages and ratios • Commitment to diversity and inclusion • Reliable transportation • Valid driver’s license • Willingness to travel up to 40%

🏖️ Benefícios

• Medical coverage • Dental coverage • Vision coverage • Retirement benefits • Paid time off • Paid holidays • Other company-sponsored benefits and programs

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