Caregiver Benefits Specialist

🕒 Maio 1

🗽 New York – Remoto

🗽 New York – Remote

💵 $20 - $23 / hora

⏰ Tempo Integral

🟢 Júnior

👩‍👩‍👧‍👦 Recursos Humanos (RH)

🚫👨‍🎓 Sem graduação necessária

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FreedomCare

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

⚕️ Seguro de Saúde

👥 B2C

🌍 Impacto Social

Healthcare Insurance • B2C • Social Impact

FreedomCare é um provedor de cuidados domiciliares em rápido crescimento nos Estados Unidos, financiado pelo Medicaid. A empresa oferece um serviço de cuidado domiciliar único que permite aos pacientes escolher seus cuidadores, que podem ser um membro da família ou amigo, garantindo que eles sejam pagos prontamente após seus turnos através de um aplicativo prático. Operando em vários estados, incluindo Nova York, Nevada, Missouri, Pensilvânia, entre outros, a FreedomCare se concentra em fornecer cuidados confiáveis no conforto da casa do paciente, melhorando a satisfação e reduzindo visitas hospitalares. Seu programa se destaca pela alta satisfação do cliente e pelo número de avaliações positivas, refletindo o impacto e a eficácia de seus serviços em melhorar o bem-estar de cuidadores e pacientes.

Descrição

• Conduct individualized orientations for our Caregivers to educate them on benefits available to them, ensuring a clear understanding of options, enrollment processes, and maximizing their benefits. • Providing accrual status and processing sick time through Empeon and Medflyt, as needed • Complete employment verifications in a timely manner using Salesforce, Empeon and Knowledge Base to retrieve accurate information • Provide clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed • Work in FlexFacts portal to assist with reimbursements and allocating funds • Commuter Benefit forms • HRA deposits • Completed email cases assigned to you in Salesforce data base within 24 – 48 hours • Answering calls that come in on the shared line and must ensure we provided first contact resolution • Ability to navigate multiple platforms in a fast-paced environment • Demonstrate ability to navigate challenging conversations and address caller's concerns with empathy and compassion. • Consistently meet internal service level agreements and metrics

🎯 Requisitos

• 1+ years of relevant experience in a similar position • Experience in high-volume inbound and outbound call environment • Proven track record of strong customer focus and adaptability in a high call volume environment • Effective written and verbal communication skills with the ability to engage with diverse audiences • A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience. • Ability to multitask, set priorities, and manage time effectively • Technical proficiency with the ability to navigate through multiple systems; while maintaining attention to detail and data accuracy • Demonstrates fluency over all tools and resources specific to the role, with heavy reliance on Excel • Ability to embrace change and departmental growth in an evergreen environment

🏖️ Benefícios

• Competitive compensation • Medical benefits • Retirement plans • Wellness programs • Ongoing learning opportunities