Customer Service Representative

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Freightera Logistics Inc

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- funcionários

A Freightera é uma empresa de frete online de Vancouver, BC, com a missão de oferecer uma solução simples para empresas de toda a América do Norte, fabricantes, distribuidores e atacadistas que desejam reduzir os custos de transporte de seus produtos. Ela conecta caminhões vazios com remetentes que procuram bons negócios. Oferece tarifas instantâneas para cargas completas e LTL, reserva online conveniente e rastreamento de remessas.

Descrição

• Welcoming new clients onto the platform • Dealing with client requests via phone, live chat or email and in a timely manner • Managing tickets regarding shipping issues and requests • Following up with existing clients by phone or email • Providing excellent customer service and technical support • Demonstrating empathy by listening attentively to customer concerns • Ensuring that all customer care needs are resolved in a timely fashion • Maintaining high customer satisfaction ratings and service level agreements

🎯 Requisitos

• Warm, empathetic personality • Drive for continuous improvement • Fluency in English and Spanish • Excellent communication skills • Great time-management skills • Great team-working skills • Able to work under pressure and handle stress • Strong ability to multitask • Strong computer skills • Being reliable, professional and positive • Ability to work independently and remotely • Working on Pacific Standard time • Residing in Mexico • Experience with sales/service software like Zendesk, chats, CRMs - a plus • Prior experience in the shipping industry is a plus • Fluent in French and/or Mandarin is an asset

🏖️ Benefícios

• Work in a dynamic environment • Free expression of opinions and ideas, inspiring creativity and innovation • Experience of a start-up culture • Job progression and professional development • Great team with an awesome company culture • Employee stock ownership plan (ESOP)