Client Success Manager

🕒 Agosto 28

🇨🇦 Canadá – Remoto

💵 $75.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 40%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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From Day One

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🤝 B2B

👥 RH Tech

🌍 Impacto Social

B2B • HR Tech • Social Impact

A From Day One é uma empresa focada em explorar e promover valores corporativos, como diversidade, responsabilidade e transparência, através de conferências e outras plataformas. Facilita discussões e compartilha insights de líderes de RH e executivos de negócios sobre mudanças culturais e práticas inovadoras de RH que visam fortalecer relações dentro das organizações. Ao organizar conferências e criar conteúdo, a From Day One fornece um fórum para empresas se engajarem em conversas significativas sobre engajamento de funcionários, impacto social, diversidade e inclusão.

Descrição

• Act as primary point of contact for sponsoring clients and address questions and concerns • Onboard clients, understand their objectives, and ensure they gain value from their partnership • Deliver an exceptional post-sales customer experience that supports positive reviews and contract renewal • Manage client deliverables and information flow accurately and on time • Conduct post-event feedback calls to identify improvements and upsell or renewal opportunities • Prepare weekly, monthly, and quarterly reports, memos, emails, presentations, and other communications • Own renewal rate and customer satisfaction KPIs • Manage relationships with conference venues, caterers, AV and production vendors, and hotels • Research and evaluate venues and negotiate contracts and event orders • Read and interpret banquet event orders, venue contracts, and vendor quotes • Evaluate dates and venues based on conference calendars, attendance patterns, travel logistics, and cost • Coordinate travel, accommodation, and shipping for the team, speakers, and client materials • Resolve vendor issues on site during events • Build and reconcile event budgets from vendor quotes • Track event costs against budget and flag variances • Review invoices and contract terms for discrepancies • Maintain event cost and obligation documentation

🎯 Requisitos

• This position requires a 4-year college/university degree at minimum • Minimum of 3 years of full-time, professional post-graduation experience • Direct experience in customer/client success, ideally in events, conferences, hospitality or sales • Demonstrated experience owning budgets, vendor quotes or contracts — building them, negotiating them, or being accountable for them being right • Quantitative grounding from coursework in economics, finance, accounting or statistics, or work involving responsibility for reconciling numbers • Background involving genuine logistical complexity, such as event or production management, hospitality or restaurant operations, travel or supply chain operations, procurement, or campaign management • Basic knowledge of business software such as MS Office products, Google For Business, or similar • Outstanding organizational and time management skills • Excellent verbal and written communications skills • Willingness to travel regularly for events

🏖️ Benefícios

• Full-time salaried position • Opportunities for regular advancement and raises • Remote position • Availability to meet stakeholders in or near the greater Toronto area if requested

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