Customer Enablement Manager

🕒 Outubro 20

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $80.000 - $95.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 1%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 22 dias.
• As vagas desta empresa costumam ser preenchidas em 21 dias.

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Fullpath

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📣 Marketing

🚘 Automotivo

Consulting • Marketing • Automotive

A Fullpath é uma plataforma de dados de clientes (CDP) especificamente projetada para concessionárias automotivas. Ela unifica e ativa dados primários para melhorar os esforços de marketing e vendas por meio de insights impulsionados por IA e automação. A plataforma permite que os concessionários criem campanhas de marketing personalizadas, otimizem o engajamento do cliente e melhorem o desempenho de vendas, fornecendo uma visão abrangente das jornadas dos consumidores.

Descrição

• Develop and deliver training materials, webinars, and workshops in person and virtually • Empower customers and increase retention rates through customer training • Work with Customer Experience and Sales teams to identify deeper customer engagement and product adoption opportunities • Liaise between the product team and customers, translating product innovations into client value • Collaborate with L&D, operations, product, and marketing departments to create training-program materials • Work with Onboarding and Customer Success teams to understand customer needs and prepare for training • Provide feedback to product and marketing teams based on customer reactions and questions • Refine product messaging and optimize customer experience touchpoints • Travel to dealership locations for in-person customer training, including multi-day and extended trips • Maintain deep understanding of all products in the Fullpath suite • Build and adapt consultative training strategies for each customer • Develop and maintain a resource library including presentations, user guides, e-learnings, video guides, FAQs, and best practices • Engage dealership owners, managers, and staff with confidence, resilience, and professionalism

🎯 Requisitos

• 4+ years of relevant experience in Customer Experience, Operations, or Customer Success • 2+ years of experience in the automotive technology industry • 2+ years creating and delivering professional training content strongly preferred • Proficiency with Salesforce, Learning Management Systems, Jira, G Suite, Slack, and ZenDesk • Strong verbal and written communication skills with excellent presentation abilities • Ability to manage multiple projects and priorities in a fast-paced environment with a customer-centric mindset • Self-directed problem solver who independently identifies solutions and takes initiative • Comfort with ambiguity and change • Resilience and composure when engaging with difficult personalities and skeptical dealership stakeholders • Ability to own individual projects independently while effectively sharing findings and learnings with the team and broader organization • Prior experience with lead handling, CRM-type products, or similar customer-facing platforms highly valued but not required • Extensive travel capability: 2–4+ times per month, including 2–3 day trips and week-long stints, with flexibility to adjust logistics on short notice • Preference for candidates near major airports in PST, MST, or CST • Valid driver's license • Legal authorization to work in the United States without employer sponsorship • Ability to sit for extended periods and perform extensive computer work • Ability to work from a home office with reliable attendance and punctuality

🏖️ Benefícios

• Competitive compensation • Medical insurance • Dental insurance • Vision insurance • Disability insurance • Life/AD&D insurance • Employee Assistance Program (EAP) • 15 vacation days per year to start • 80 hours of sick leave • 12 paid holidays • Paid parental leave • 401k with company match • Flexible, family-friendly environment supporting work-life balance • Opportunities for learning, growth, and ownership

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