Client Success Manager

🕒 Ontem

🏈 Alabama, Florida, +16 estados a mais – Remoto

🏈 Alabama – Remote 🐊 Florida – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote 🍑 Georgia – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Fusable

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏗️ Construção

📦 Logística

🛡️ Seguros

Construction • Logistics • Insurance

A Fusable é uma plataforma de dados e análises que fornece inteligência de mercado especializada, avaliações de equipamentos, avaliação de riscos e ferramentas de integração para ajudar as empresas a comprar, vender, financiar e segurar equipamentos pesados e ativos industriais de forma mais rápida e com confiança. Construída no Fusable Data Core, a plataforma SaaS oferece prospecção em tempo real, dados de segurança e acidentes, registros de propriedade e financiamento, APIs e serviços digitais direcionados principalmente aos mercados de construção, transporte, agricultura, finanças, seguros e ferramentas de máquinas.

Descrição

• Manage a portfolio of Enterprise customer accounts throughout the post-sale lifecycle • Drive customer adoption, engagement, retention, and revenue growth • Develop and execute customer success plans aligned with client objectives, success metrics, and desired outcomes • Build trusted advisor relationships with executive sponsors, business leaders, and operational stakeholders • Conduct regular business reviews, success reviews, and strategic planning sessions demonstrating measurable value and ROI • Identify customer health, adoption, satisfaction, and renewal risks and execute mitigation strategies • Collaborate with Account Executives on up-sell, cross-sell, and account growth initiatives • Support contract renewals by demonstrating product value, adoption metrics, business impact, and customer success achievements • Lead onboarding, implementation support, user training, and ongoing enablement programs • Develop adoption strategies to increase utilization of CAB and Fusable solutions • Serve as a subject matter expert on Fusable's Risk Intelligence products, data assets, and industry applications • Identify and promote customer best practices that maximize product effectiveness and business outcomes • Capture and communicate Voice of Customer insights on product functionality, user experience, market needs, and opportunities • Collaborate with Product, Data, Marketing, and Support teams to improve customer experience and influence product strategy • Maintain account health metrics, engagement activities, renewal timelines, and success plans in Salesforce and other business systems • Monitor customer health indicators, usage trends, satisfaction scores, and retention metrics • Use customer success tools and analytics to drive data-informed decisions and engagement strategies • Achieve retention, renewal, adoption, customer satisfaction, expansion pipeline, revenue, and customer ROI objectives

🎯 Requisitos

• 5+ years of experience in Customer Success, Account Management, Insurance Technology, Risk Solutions, Data Services, or related customer-facing roles • Proven success managing strategic customer relationships and driving retention, renewals, and revenue expansion • Experience supporting SaaS, DaaS, analytics, or subscription-based solutions preferred • Strong knowledge of Commercial Auto Property & Casualty Insurance, Transportation, Risk Management, Underwriting, Safety, or related industries • Understanding of insurance profitability drivers, risk assessment, claims management, loss control, and regulatory considerations highly desirable • Familiarity with transportation data, fleet operations, telematics, compliance, safety programs, or commercial underwriting workflows is a plus • Demonstrated ability to drive measurable customer outcomes, including increased adoption, retention, satisfaction, and business value realization • Strong consultative and analytical skills • Ability to influence and build credibility with stakeholders at all organizational levels, including executive leadership • Exceptional communication, presentation, and executive-level relationship management skills • Strong business acumen and ability to translate complex data and analytics into actionable customer insights • Excellent organizational, project management, and prioritization skills • Customer-first, proactive, and solution-oriented approach • Ability to thrive in a fast-paced, collaborative environment while managing multiple priorities • Experience using Salesforce, Gainsight, HubSpot, or similar CRM and customer success platforms preferred • Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Teams • Bachelor's degree in Business, Insurance, Risk Management, Marketing, Communications, or a related field; equivalent experience will be considered • Must reside in and perform work from Alabama, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Missouri, Nebraska, North Carolina, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin, or Wyoming

🏖️ Benefícios

• Medical, dental, vision, life, and disability insurance (subject to eligibility requirements and plan terms) • 401(k) retirement savings plan • Paid time off (PTO) • 13 company-paid holidays • Wellness-focused benefits • Physical fitness reimbursement • Professional development opportunities • Flexible work schedules • Remote-first work environment • Casual work environment • Employee discounts on travel, dining, and entertainment • Collaborative and mission-driven culture focused on innovation and customer success

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