Customer Success Manager

🕒 Outubro 16

🌵 Arizona, Florida, +7 estados a mais – Remoto

🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🎰 Nevada – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $108.800 - $136.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 11%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Fuze Health

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

☁️ SaaS

💊 Farmacêutico

Healthcare • SaaS • Pharmaceuticals

A Fuze Health é uma empresa de saúde guiada por tecnologia que oferece soluções integradas de farmácia, serviços clínicos e software orientado por dados para organizações de saúde, pagadores, empregadores e parceiros de ciências da vida. Através de sua farmácia digital FuzeRx, programas clínicos Fuze Services e plataforma Fuze Technologies, oferece serviços de prescrição alimentados por API, telemedicina, diagnósticos e genômica, engajamento de pacientes e análise de dados para melhorar o acesso, adesão, identificação precoce de condições e resultados em larga escala.

Descrição

• Manage complex enterprise relationships as a trusted executive partner • Serve as primary point of contact for key decision-makers, inquiries, and escalations • Oversee customer lifecycle from strategic onboarding through retention • Provide technical support, resolve issues, and ensure product functionality meets specifications • Represent customer feedback to Product and Engineering teams • Lead consultative account management across Operations, Legal, and Product/Engineering • Identify and secure upsell and cross-sell opportunities • Track and report recurring revenue, margins, satisfaction scores, account risks, and escalations • Lead quality improvement initiatives focused on closing care gaps and improving member engagement • Develop and execute gap closure plans and annual quality objectives • Lead cross-functional teams to deliver measurable outcomes • Design member outreach campaigns and manage HEDIS and STAR workflows • Establish repeatable playbooks for changing CMS/NCQA requirements • Build KPI dashboards and executive reports • Monitor performance trends and provide quarterly recommendations • Serve as executive liaison and present quality results to senior client leadership • Support business development and solution design • Develop scalable operational processes and identify automation opportunities • Develop business cases and ROI models • Manage program budgets and vendor relationships

🎯 Requisitos

• Bachelor's degree required • 5+ years of experience in Healthcare Operations or Customer Success, preferably within digital healthcare or pharmacy • 3+ years leading HEDIS, STARS, population health, or quality improvement programs • Proven success in complex healthcare client management, including confident management of relationships with C-suite executives • Deep understanding of NCQA and CMS quality measures • Strong technical expertise or aptitude for understanding and troubleshooting complex systems and applications • Superb communication and interpersonal skills with senior client leadership and other high-stakes stakeholders • Strategic thinker with a customer-centric approach • Strong analytical mindset with proficiency in data analysis and problem-solving • Experience leading cross-functional teams in a matrixed environment • Ability to manage multiple high-priority enterprise accounts and competing interests • Direct experience closing HEDIS or STAR care gaps at scale (population health management) • Experience designing or running member outreach campaigns (call center, SMS, digital, or mail-based) • Experience managing contract renewals, SLAs, or escalations with enterprise health plan or employer clients • Familiarity with quality measure lifecycle management • Experience navigating both the clinical/quality side and the commercial/account side of a healthcare business • Must be authorized to work for any employer in the U.S.; no visa sponsorship or transfer available

🏖️ Benefícios

• Dental insurance • Vision insurance • Multiple group medical plans • 401(k) retirement savings plan • Group life insurance • Accidental death and dismemberment (AD&D) insurance • Flexible spending account (FSA) • Health savings account (HSA) • Commuter benefits • Employer-paid short-term disability (STD) insurance • Employer-paid long-term disability (LTD) insurance • Supplemental spouse life insurance • Legal insurance • Employee assistance program • Home health testing kits • Fertility medication discount program • Flexible vacation time • Accrued paid sick time • 10 paid holidays • 2 floating holidays for full time non-exempt employees • 8 weeks of paid parental leave for eligible employees • Additional paid weeks for the birthing parent • 4 weeks paid caregiver leave • Lifestyle Spending Account allowance each month

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