Client Growth and Success Manager

🕒 Outubro 16

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $100.000 - $115.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Twin Health

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2018

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

A Twin Health é uma empresa que se concentra em melhorar a saúde metabólica de funcionários e membros de planos de saúde, prevenindo e revertendo doenças metabólicas crônicas. Utilizando a tecnologia proprietária Digital Twin AI, combinada com dispositivos inteligentes, wearables e uma equipe de cuidados clínicos, a Twin Health fornece recomendações de saúde personalizadas. As soluções auxiliam na perda de peso, redução dos níveis de açúcar no sangue, melhora da energia, humor e sono, e redução da dependência de medicamentos caros ao abordar as causas principais das disfunções metabólicas. Seus programas baseados em evidências oferecem benefícios substanciais à saúde, incluindo redução considerável dos níveis de açúcar no sangue, eliminação de medicamentos e melhora geral da saúde metabólica em seis meses.

Descrição

• Own and manage a high-volume portfolio of mid-sized employer clients as the single point of accountability • Build trusted relationships with client and consultant stakeholders, aligning on goals and KPIs • Develop expertise in Twin’s programs, operations, and growth strategies • Provide data-driven recommendations to increase engagement, improve outcomes, and maximize satisfaction • Prepare and deliver client reporting, including ROI analyses and business reviews • Monitor client health and mitigate risks to satisfaction and retention • Turn high-performing clients into advocates through success stories, testimonials, case studies, and promotions • Lead strategies to maximize program adoption and member engagement • Use data insights to refine client strategy and improve outcomes • Partner with Marketing on lifecycle campaigns and client-facing materials • Support and host client webinars, one-to-many programs, and special initiatives • Manage the full renewal lifecycle and achieve renewal quotas • Identify, pursue, and close expansion and upsell opportunities • Surface renewal and growth risks and resolve them cross-functionally • Maintain accurate renewal and pipeline data in Salesforce • Coordinate client escalation resolution across Implementation, Clinical, Product, and other teams • Share client insights to inform product improvements and growth strategies • Collaborate with Marketing on promotional toolkits and campaigns • Operate with urgency to meet client needs and business objectives • Report to the Senior Director of Client Success & Growth • Perform other duties as assigned

🎯 Requisitos

• 3+ years of experience in client success, account management, or a similar customer-facing role within a SaaS, health, or services-driven organization • Proven track record of driving client growth, engagement, and retention • Proven track record of meeting or exceeding renewal and/or upsell quotas • Exceptional communication and relationship-building skills • Strong analytical and data storytelling skills • Experience using data to guide prioritization • Skilled at understanding programs, functionality, and best practices; able to answer client questions and present tailored solutions • Experience managing a diverse client portfolio and conveying client needs internally • Experience managing a high volume of accounts and prioritizing based on client risk and opportunity • Ability to build and use repeatable playbooks, templates, and one-to-many motions • Working knowledge of CRM tools; Salesforce preferred • Comfort forecasting renewals and pipeline • Comfort using data tools and AI • Strong problem-solving abilities • Ability to work independently in ambiguity and a fast-paced environment • Highly organized with excellent attention to detail and follow-through • Collaborative mindset and passion for meaningful impact • Flexibility to work cross-functionally • Ability to travel as needed • Must be US-based • Must be authorized to work for any employer in the U.S. • Employment visa sponsorship is unavailable

🏖️ Benefícios

• Bonus eligible • Opportunity for equity participation • Unlimited vacation with manager approval • 16 weeks of 100% paid parental leave for delivering parents • 8 weeks of 100% paid parental leave for non-delivering parents • 100% employer-sponsored healthcare, dental, and vision for you • 80% healthcare, dental, and vision coverage for your family • Health Savings Account and Flexible Spending Account options • 401k retirement savings plan • Remote work • High level of flexibility

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