Director of Client Relationship Management, CRM

🕒 Julho 27

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GeBBS Healthcare Solutions

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2005

🏥 Saúde

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

A GeBBS Healthcare Solutions é uma empresa de serviços de saúde habilitada por tecnologia que fornece serviços completos de Gestão do Ciclo de Receita (RCM) e gestão de informações de saúde (HIM) para provedores e pagadores. A GeBBS combina plataformas de software proprietárias (por exemplo, iCareONE, iCodeONE, iCode Risk Adjustment) com automação, Inteligência Artificial Agentic / IA-NLP, automação de processos robóticos, análise de dados, serviços de codificação e compliance para melhorar o acesso de pacientes, codificação, faturamento, gestão de negações, contas a receber e ajuste de risco de pagadores. A empresa se posiciona como um parceiro B2B e provedor de terceirização para hospitais, sistemas de saúde, provedores de DME/HME e pagadores, enfatizando execução escalável, governança de conformidade e melhores resultados financeiros para organizações de saúde.

Descrição

• Serve as the primary point of contact for a designated healthcare client, building strong, trust-based relationships with HIM, coding leadership, and executive stakeholders. • Act as a strategic liaison between the client and GeBBS delivery teams, ensuring alignment on priorities, expectations, and outcomes. • Conduct regular client governance meetings (weekly, monthly, quarterly), including performance reviews, issue resolution, and strategic planning discussions. • Proactively identify risks to client satisfaction and drive mitigation strategies. • Provide subject matter expertise in medical coding, ensuring alignment with client-specific guidelines and regulatory requirements. • Ensure coding quality and accuracy, productivity targets, and compliance with AHIMA, CMS, and payer guidelines. • Coordinate resolution of day-to-day operational challenges, including workflow, capacity, and turnaround time issues. • Monitor and analyze key performance indicators (KPIs) including: Coding accuracy/quality scores, productivity benchmarks, turnaround times (TAT), and SLA adherence. • Prepare and deliver client-facing reports and executive summaries, providing insights and actionable recommendations. • Identify opportunities to expand services within the assigned client account, supporting leadership in renewal discussions and strategic account planning.

🎯 Requisitos

• AHIMA Certification required (e.g., RHIA, RHIT, CCS, or CCS-P) • Minimum 5+ years of experience in Health Information Management (HIM) and/or medical coding • Demonstrated experience in client-facing roles within healthcare, RCM, or outsourcing environments • Strong knowledge of: Inpatient and/or outpatient coding guidelines, ICD-10-CM/PCS, CPT, HCPCS, & Documentation and compliance standards • Experience working with U.S. healthcare provider organizations or hospital systems • Proven ability to manage client relationships, escalations, and performance discussions • Strong analytical, communication, and problem-solving skills • Ability to operate effectively in a fast-paced, matrixed, global delivery environment

🏖️ Benefícios

• Professional development opportunities