Manager, Customer Success

🕒 Outubro 29

⛰️ Colorado – Remoto

⛰️ Colorado – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 12%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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GeologicAI

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2013

🤖 Inteligência Artificial

☁️ SaaS

🔧 Hardware

💰 $44.000.000 Later Stage VC (Series B) em 2025-08

Artificial Intelligence • SaaS • Hardware

A GeologicAI desenvolve ferramentas, tecnologias e soluções para engenharia de decisão no setor de mineração e minerais críticos. A empresa oferece escaneamento multissensor de testemunhos (RGB, XRF, hiperespectral, LiDAR e LIBS), logging digital de testemunhos, modelagem de recursos e uma Automated Modeling Platform (AMP) baseada em cloud, que integra agentes de IA a workflows de geologia e planejamento de minas. A GeologicAI combina hardware de sensores de alta fidelidade, analytics orientado por IA e expertise de domínio para acelerar e aprimorar a precisão e a consistência da caracterização de recursos, do logging e do planejamento de minas para empresas de mineração.

Descrição

• Build trusted relationships with customer users, site champions, technical leaders and decision-makers; maintain continuity as stakeholders change. • Listen actively, clarify concerns and adapt communication to the customer’s technical knowledge, operating context and priorities. • Lead regular touchpoints, site discussions and business reviews with clear agendas, concise summaries and agreed next steps. • Handle difficult conversations with empathy and sound judgment, acknowledging impact and keeping the customer informed. • Maintain a shared view of agreed deliverables, accountable owners, dependencies, acceptance expectations and expected dates. • Communicate delays, changes and limitations early; explain what is confirmed, what remains uncertain and when the next update will be provided. • Verify technical and operational facts with the responsible teams before communicating commitments; avoid unsupported promises. • Follow up through resolution and confirm that the customer understands the outcome and any remaining actions. • Maintain success plans aligned with customer priorities and budget cycles; record stakeholder maps, account health, value measures, commitments and actions in Salesforce. • Carry customer priorities, success criteria and agreed commitments from the commercial handoff into delivery and ongoing adoption. • Align regional Customer Success Leads around customer priorities and consistent follow-through; coordinate support with Project Management, Operations, Deployment and Customer Excellence within agreed decision authority. • Coach regional colleagues, share practical experience and support team development within agreed reporting lines and responsibilities. • Understand how customers collect, interpret and use geological data; identify adoption barriers and coordinate specialist support to integrate delivered products into site workflows. • Turn customer feedback, adoption evidence and delivery risks into practical priorities, balancing customer impact, urgency and resource needs with the responsible teams. • Confirm value with customers through agreed measures such as geological confidence, workflow efficiency and decision quality; bring evidence into renewal and expansion discussions with the authorized commercial owner.

🎯 Requisitos

• University degree in geoscience, mining, engineering, business or a related discipline, or an equivalent combination of relevant education and industry experience. • Demonstrated experience managing complex customer relationships in mining, technology, technical services or a comparable B2B environment. • Strong interpersonal skills, active listening, empathy and professional judgment. • Excellent written communication, meeting facilitation and executive presentation skills. • Ability to manage expectations, navigate conflict and influence across teams without relying on direct authority. • Strong organization, documentation discipline and consistent follow-through. • Working knowledge of the mining lifecycle, exploration and diamond drilling, core logging, geological data workflows and mine operating structures. • Understanding of mineral-processing fundamentals and how ore variability, recovery, throughput and data quality influence customer decisions; recognize when specialist interpretation is required. • Commercial acumen: understand customer value drivers, budgets, procurement, agreed scope and renewal readiness; communicate cost or scope implications through the authorized commercial owner. • Ability to interpret account health and adoption evidence, maintain accurate CRM records and explain progress against customer success measures. • Ability to explain approved product workflows clearly, check customer understanding and coordinate deeper training with Customer Excellence. • Regular travel up to 40% within North America to regional customer meetings, site visits and industry conferences as required.

🏖️ Benefícios

• A casual and fun work environment • Flexible schedule and opportunities for remote work • Extended health and dental benefits • Robots with lasers!

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