Collision Market Manager

🕒 Agosto 4

🚗 Michigan – Remoto

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💵 $130.000 - $150.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 4%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Gerber Collision & Glass

Gerber Collision & Glass

5001 - 10000 funcionários

Fundada em 1940

🚘 Automotivo

🏭 Manufatura

🚗 Transporte

Automotive • Manufacturing • Transport

Gerber Collision & Glass é um fornecedor líder em reparo de colisões automotivas e serviços de vidro automotivo na América do Norte, oferecendo serviços como reparo de carroceria, substituição de para-brisa e reparo de amassados sem pintura. Com mais de 80 anos de experiência, a empresa é renomada pela qualidade de sua mão de obra, respaldada por uma Garantia Vitalícia Nacional e um atendimento ao cliente excepcional. A Gerber Collision & Glass atende em diversas localidades nos Estados Unidos, oferecendo agendamentos móveis para reparo de vidros automotivos e colisões, além de estimativas online. A empresa também é uma Oficina Autorizada da Tesla e se engaja em esforços de sustentabilidade corporativa.

Descrição

• Operate and manage results for multiple collision repair locations within the Grand Rapids market • Ensure consistent execution of the WOW (Wow Operating Way) plan across all locations • Coordinate location activities with General Managers • Monitor capture rates and shop performance • Hold staff accountable to company standards, mission, SOPs, and performance expectations • Conduct daily load-leveling calls for the market • Recruit, interview, and train new hires • Coach staff and resolve customer concerns to ensure customer satisfaction • Support continuous employee education and development • Participate in external marketing and team-building activities • Promote safe, clean working conditions and review audits and safety records • Ensure proper use of personal protective equipment and document safety-policy violations • Work with corporate staff on external growth of the assigned market • Maintain internal reporting and communications to meet area business-plan objectives • Review location performance against goals and coach managers • Contact claims managers and dealer accounts at least monthly • Conduct monthly operations reviews and in-person audits with location managers • Develop relationships with area insurance contacts and other referral sources • Ensure stores respond to clients in a timely manner

🎯 Requisitos

• Minimum of five years of experience in the collision repair industry • Minimum of three years of management experience • I-CAR Platinum certification preferred • Estimating license if applicable in the state • Ability to read and understand financial statements • Extensive estimating experience • Ability to fulfill the physical demands of the job, with reasonable accommodations available

🏖️ Benefícios

• Annual Paid Time Off (PTO) plans • 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week • 6 paid holidays annually • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 • 401(k) Retirement Plan with company match • Employer Paid Short-Term Disability & Life Insurance • Additional Voluntary Life Insurance • Continuing Education Opportunities • Free Prescription or Non-Prescription Safety Glasses annually • Annual Voluntary Uniform Stipend • Voluntary Daily Pay option available

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