Account Manager, LATAM

🕒 Julho 28

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51 - 200 funcionários

💰 Series B em 2024-10

Combinamos centenas de anos de conhecimento em DevOps com milhares de horas de pesquisa para transformar a experiência do desenvolvedor da forma como o mundo a vê hoje. Começando pela construção do Portal do Desenvolvedor que une todos, e avançando como a vanguarda da experiência do desenvolvedor. Junte-se à nossa Comunidade no Slack para discutir DevEx com seus colegas e influenciar nossa estratégia: https://www.getport.io/community

Descrição

• Own a quota-carrying book of business, driving renewals, expansion ARR, and net revenue retention (NRR). • Lead the renewal and expansion motion end-to-end, including forecasting, deal strategy, and contract negotiations. • Identify and close upsell and cross-sell opportunities through account planning, white-space analysis, and a deep understanding of customer needs. • Build strong relationships with economic buyers and executive stakeholders, serving as a trusted advisor and leading value-focused business reviews. • Partner cross-functionally with Sales and Customer Success to drive adoption, mitigate renewal risk, and execute multi-threaded expansion strategies. • Translate product usage and outcomes into clear business value tied to commercial outcomes. • Collaborate with Product, Sales, and Support to deliver a seamless post-sale experience. • Act as the voice of the customer, sharing feedback that informs product direction, adoption improvements, and expansion strategy.

🎯 Requisitos

• 5+ years of experience in Account Management, Customer Success with commercial ownership, or post-sale SaaS sales, ideally in Enterprise or Mid-Market segments. • Spanish Fluency is a must. • Additional fluency in Portuguese is a major plus. • Proven track record of owning renewals and expansion targets, with measurable impact on ARR and NRR. • Experience managing complex, multi-stakeholder accounts and negotiating commercial agreements. • Comfort carrying a quota and forecasting revenue across a renewal and expansion pipeline. • Strong executive presence with the ability to influence economic buyers and senior stakeholders. • Experience in B2B SaaS; familiarity with developer tools, DevOps, or technical products is a strong plus. • Highly organized, data-driven, and strategic, with the ability to manage multiple accounts and priorities at scale.