Inbound Sales Agent

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Grand Circle Corporation

Grand Circle Corporation

1001 - 5000 funcionários

✈️ Turismo

🏨 Hospitalidade

🛍️ Comércio Eletrônico

Travel • Hospitality • eCommerce

A Grand Circle Corporation é uma empresa de viagens com sede em Boston que opera marcas como a Overseas Adventure Travel (O. A. T. ), a Grand Circle Travel e a Grand Circle Cruise Line. A empresa é especializada em aventuras guiadas em pequenos grupos e pequenos navios — com ênfase na imersão cultural, líderes locais especializados, opções amigáveis para viajantes solo e viagens responsáveis através da Grand Circle Foundation. Vende viagens diretamente aos consumidores por meio de canais online e reservas por telefone, e oferece serviços de suporte como proteção de viagem e programas de fidelidade.

Descrição

• Handle inbound and/or outbound calls while educating travelers on GCC's international trip packages • Maintain a high level of customer service and sales throughout each call • Achieve a high conversion rate, targeting over 70% of calls into confirmed bookings • Upsell trip extensions, travel protection plans, airline bookings, and upgrades • Confirm customer reservations and document necessary contact information in GCC programs • Reserve airline tickets using the Amadeus code-based software • Document customer interactions and call notes in assigned programs during calls • Work efficiently across 5-7 programs and 3 screens to handle and resolve calls • Complete the full sales process in one conversation and customize travelers' journeys

🎯 Requisitos

• 2-5 years of sales experience in a call center environment handling inbound and outbound sales calls • Experience upselling additional products or services to the original package • 1+ year of remote work experience • Preference for experience in travel/tourism, hospitality, or luxury/high-ticket sales • Must have hardwired internet; Wi-Fi cannot be used • Recommended internet speeds of 50 Mbps download and 25 Mbps upload • Ability to complete seven weeks of training Monday-Friday, 9:00 AM-5:00 PM ET • Ability to work the specified first production schedules for Sunday-Thursday or Tuesday-Saturday shifts

🏖️ Benefícios

• Uncapped commission plan based off sales performance • Annual incentive bonus • Comprehensive and heavily subsidized medical, dental, and vision plans • On-site gym access • Holistic wellness sessions • Group fitness classes • Substantial Paid Time Off (PTO) • 11 paid holidays, including Juneteenth, Memorial Day, and Labor Day • Extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary • 50% off trips for the employee and a companion • 25% off trips for additional immediate family members • Exclusive quarterly associate travel deals • 401(k) with company match • Life insurance • Disability coverage • Tuition assistance for professional and personal development • Professional development opportunities through overseas travel • Direct access to Pinnacle Leadership & Team Development • Opportunities to advance internally into leadership positions or other skill-based roles • FSA options • Pet insurance • Home and auto discounts • Paid volunteer time off

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