Senior Customer Success Manager – Health Plans, Digital Health

🕒 Abril 21

🗽 New York – Remoto

🗽 New York – Remote

💵 $110.000 - $130.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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H1

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A H1 é uma empresa global de inteligência em saúde que conecta ciências da vida, pagadores, provedores e pacientes a análises de dados habilitadas por IA e pesquisas inovadoras para o avanço da medicina. Ela fornece soluções corporativas como HCP Universe, Trial Landscape e Precise, ajudando profissionais de saúde a acessar dados precisos e abrangentes para ensaios clínicos, pesquisas científicas e assuntos médicos. A H1 capacita missões médicas e trabalhos humanitários por meio do H1 Connect e melhora a diversidade e inclusão em ensaios clínicos, fornecendo insights para melhorar a diversidade de pacientes e o desempenho dos locais. A empresa desempenha um papel fundamental na capacitação ao acesso a informações de saúde e medicina baseada em evidências globalmente.

Descrição

• Serve as the primary strategic point of contact for assigned enterprise and strategic accounts, ensuring alignment on objectives, outcomes, and long-term success. • Build strong relationships with senior and executive-level stakeholders, positioning H1 as a critical partner in achieving their organizational goals. • Own and drive account strategy, including implementation and adoption plans, success metrics, renewal readiness, and expansion opportunities. • Lead regular executive business reviews, clearly articulating performance against KPIs, ROI, and strategic impact. • Proactively identify risks and opportunities across your portfolio, taking early action to mitigate churn and drive growth. • Navigate and manage multiple complex initiatives across various business units within client organizations. • Design and deliver tailored enablement and training sessions that align H1’s capabilities with client use cases and workflows. • Take a 'teach-to-fish' approach, empowering customers with scalable, self-service capabilities while providing hands-on guidance when needed. • Analyze usage data, performance metrics, and customer feedback to identify trends, gaps, and optimization opportunities. • Strategically lead and de-escalate critical client situations, partnering with internal stakeholders to drive timely resolution. • Serve as the voice of the customer internally, providing structured feedback to product, engineering, and leadership teams to inform roadmap and prioritization. • Collaborate cross-functionally with Product, Engineering, Sales, and Support to ensure a seamless customer experience across the full lifecycle. • Consistently drive improvements in MAUs, NPS, CSAT, retention, and ARR across your book of business.

🎯 Requisitos

• 5+ years of experience in Customer Success, Account Management, or Client Services within an Enterprise or Strategic B2B SaaS environment. • Demonstrated experience owning complex, high-ARR accounts with senior stakeholder engagement. • Strong project management experience across multi-threaded, high-priority initiatives. • Experience working in or with Life Sciences organizations strongly preferred; Medical Affairs or Clinical experience is a plus. • Proven ability to manage renewals, mitigate risk, and identify expansion opportunities.

🏖️ Benefícios

• Full suite of health insurance options, in addition to generous paid time off • Pre-planned company-wide wellness holidays • Retirement options • Health & charitable donation stipends • Impactful Business Resource Groups • Flexible work hours & the opportunity to work from anywhere