Manager, Customer Success

🕒 Setembro 29

🌵 Arizona – Remoto

🌵 Arizona – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 19%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Hanger, Inc.

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1861

💼 Consultoria

🏭 Manufatura

🏥 Saúde

Consulting • Manufacturing • Healthcare

A Hanger, Inc. é uma empresa orientada por propósito que se concentra em capacitar o potencial humano por meio da oferta de serviços e soluções avançadas em ortopedia técnica e próteses. Com compromisso com a pesquisa clínica, inovação e serviço excepcional ao cliente, a Hanger opera 925 clínicas de atendimento ao paciente em todo o país e conta com o apoio de 6. 400 funcionários dedicados a promover vidas. A empresa trata aproximadamente um milhão de pacientes anualmente, demonstrando seu impacto significativo no setor de saúde.

Descrição

• Ensure excellence in customer service delivery within Hanger's Orthotic and Prosthetic Custom Fabrication business • Define and manage the implementation and execution of Customer Support programs and policies • Ensure consistent workflow, communication standards, and response protocols for internal and external customers • Build, mentor, and manage a remote customer service team • Define and manage key performance indicators and metrics to monitor team efficiency, customer satisfaction, and service quality outcomes • Act as the primary internal liaison between internal and external customers and clinical staff • Triage incoming orthotic and prosthetic devices for fabrication • Coordinate job adjustments and submissions • Manage Return Authorization triage, creating documented pathways and paperwork to support clinical review and processing • Manage various channels of customer communication • Research, evaluate, and implement new technologies and tools to enhance customer service operations, team collaboration, and overall efficiency

🎯 Requisitos

• Bachelor’s degree in Business Administration or equivalent • Minimum five years’ experience in healthcare, O&P distribution, or related field support • Two years supervisory experience • Experience leading service system implementation (ie: MRP) • Strong problem solving skills • Outstanding analytical skills, reporting and data analysis • Familiarity with call center CRM utilization and call center phone systems • Understanding of live chat and other digital communication methods • Project management skills • Effective oral/written communication skills • Excellent interpersonal skills • Ability to interact effectively at all levels of organization • Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships • Keep the patient at the center of everything that you do, building lifelong trust • Foster open collaboration and constructive dialogue with everyone around you • Continuously innovate new solutions, influencing and responding to change • Focus on superior outcomes, and calibrate work processes for outstanding results

🏖️ Benefícios

• 8 Paid National Holidays & 4 additional Floating Holidays • PTO that includes Vacation and Sick time • Medical, Dental, and Vision Benefits • 401k Savings and Retirement Plan • Paid Parental Bonding Leave for New Parents • Flexible Work Schedules and Part-time Opportunities • Generous Employee Referral Bonus Program • Mentorship Programs- Mentor and Mentee • Student Loan Repayment Assistance by Location • Relocation Assistance • Regional & National traveling CPO/CO/CP opportunities • Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest • Competitive Compensation Packages

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