Customer Success Manager

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🕒 Setembro 29

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 15%

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SwiftComply

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2015

📋 Conformidade

☁️ SaaS

🏛️ Governo

💰 $300.000 Series A em 2020-01

Compliance • SaaS • Government

SwiftComply é uma empresa de software de gestão de conformidade que se especializa em fornecer soluções para serviços de água. Sua plataforma oferece ferramentas para prevenção de retorno de fluxo, pré-tratamento industrial, gestão de FOG (gorduras, óleos e graxas) e gestão de águas pluviais. Projetada por profissionais de água, a SwiftComply permite que os serviços de água monitorem a conformidade em tempo real, automatizem fluxos de trabalho e gerenciem eficientemente seus programas de conformidade, garantindo a segurança dos dados e a integração perfeita com sistemas existentes. Confiada por muitas grandes cidades na América do Norte, a SwiftComply tem como objetivo simplificar a gestão de conformidade e melhorar a eficiência operacional.

Descrição

• Serve as the primary point of contact for a portfolio of customer accounts • Foster strong, long-term customer relationships • Develop account plans mapping customers' regulatory programs and departments • Identify cross-sell opportunities and introduce customers to Sales for closure • Upsell higher-tier packages, SaaS-to-Usage conversions, and additional functionality or services • Own the renewal process, securing on-time renewals and minimizing churn • Build and maintain expansion and renewal pipelines in HubSpot • Forecast renewal and expansion revenue accurately • Engage senior stakeholders and secure executive sponsorship • Conduct regular account reviews with operational and senior stakeholders • Act as a trusted advisor and deliver tailored solutions • Identify and sell professional services such as tailored training, managed services, and program optimizations • Collaborate with Services to scope, price, present, and hand off service projects • Oversee active projects to ensure alignment and successful delivery • Advocate for customer needs and share insights with product and support teams • Identify opportunities for case studies and customer success stories • Ensure timely resolution of escalated issues • Analyze account performance and identify trends, risks, and improvement opportunities • Maintain customer interactions, renewal schedules, and account plans using HubSpot and Claude.ai • Contribute to customer success strategy discussions and workshops • Collaborate with product, support, services, and marketing teams • Provide structured feedback for product development and process improvements • Participate in workshops refining health scores and account plans • Document best practices, workflows, and customer insights • Leverage CRM and other tools to optimize account management activities

🎯 Requisitos

• 3+ years of experience in account management, customer success, or a related role • Preferably experience in SaaS or compliance industries • Strong interpersonal and communication skills • Ability to build trust and rapport with customers and stakeholders • Demonstrated ability to achieve revenue and retention targets through strategic account management • Experience identifying and selling professional services and managing handoffs to delivery teams • Analytical mindset • Proficiency using CRM tools like HubSpot for tracking and reporting • Ability to manage multiple accounts and prioritize effectively in a fast-paced environment • Preferred: experience working in GovTech or SaaS serving public-sector customers, such as municipalities, utilities, or government agencies • Preferred: familiarity with water or wastewater compliance programs or similar regulatory industries • Preferred: experience developing and executing account strategies, including upsell and cross-sell opportunities • Preferred: knowledge of customer health metrics and customer lifecycle management • Must be a citizen or permanent resident authorized to work in the US or Canada • Must successfully complete a background check • SwiftComply is unable to sponsor visas at this time

🏖️ Benefícios

• Medical, dental, and vision insurance with an FSA or HSA option • Free life insurance plan • 401(k) with pre-tax / Roth options and match • Remote work • US$1000 home office setup stipend • Unlimited time-off policy • Parental leave • Equity, Diversity, and Inclusion initiatives

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