Senior Customer Success Executive

🕒 Agosto 14

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $146.000 - $179.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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HealthEdge

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2005

🏥 Saúde

💼 Consultoria

⚕️ Seguro de Saúde

Healthcare • Consulting • Healthcare Insurance

HealthEdge é uma empresa especializada em oferecer soluções avançadas para operadoras de saúde por meio do seu HealthRules Solutions Suite. Esse conjunto inclui um sistema digital abrangente de administração e processamento de sinistros, soluções de fluxos de trabalho (workflows) para gestão do cuidado e soluções de integridade de pagamentos, com o objetivo de ampliar a eficiência operacional e melhorar a qualidade do cuidado para os planos de saúde. Ao alavancar tecnologia integrada e automação, a HealthEdge ajuda os planos a eliminar silos de dados, aumentar a precisão dos pagamentos e elevar a experiência dos beneficiários, transformando o ecossistema de saúde para maior colaboração e acessibilidade.

Descrição

• Create and own a Customer Success Plan for every assigned customer account tied to business objectives • Quarterback execution across Delivery, Operations, Technology, and Product • Translate platform capability into executive-relevant language, evidence, and outcome metrics • Surface account risk and own Path to Green plans for at-risk accounts • Convert satisfied customers into active advocates and execute reference-development plans • Identify multi-product and cross-sell opportunities and partner with Sales on handoff • Maintain customer strategic roadmaps, contract terms, SLAs, pricing mechanics, and renewal dates • Bring commercial framing to escalations • Keep health scores, CRM records, and success plans accurate, complete, current, and audit-ready • Contribute to consolidated leadership reporting and proactively flag data gaps • Assess assigned accounts during the first 90 days and develop recovery plans for high-risk accounts • Build relationships with Delivery, Operations, Product, Technology, and Sales • Improve portfolio retention and health scores, convert at-risk accounts to referenceable customers, and identify expansion opportunities

🎯 Requisitos

• 10+ years in health plan operations, healthcare consulting, or healthcare technology/services • Experience serving or operating within enterprises of $1B+ revenue or equivalent-scale health plans • Demonstrated ownership of customer outcomes through turnaround, escalation, or at-risk retention • Accountability to measurable customer-health, retention, or renewal targets • Proven delivery through teams the candidate did not manage • In-depth knowledge of claims, enrollment, billing, provider/network data, utilization management, and CMS/state-program regulatory environments • Commercial fluency in contracting, vendor dynamics, and SLA structures • BPaaS or managed-services delivery experience strongly preferred • Ability to recover distressed accounts as managed programs • Project or workstream management with named owners, dates, and dependencies • Deep experience with at least one enterprise core administration or payer platform, such as Facets, QNXT, or HealthRules Payer • HealthEdge product experience is a strong plus; HRP-suite working fluency expected within 6 months if absent • Experience driving adoption of new technology in a commercial software environment • Fluency with modern work tools, including AI tools such as Claude • Preferred: executive or senior-leadership healthcare experience, health-plan-side vendor experience, PE-backed/transformation/turnaround experience, HealthEdge product suite experience, and implementation/migration/upgrade exposure • Ability to pass a pre-employment criminal background check

🏖️ Benefícios

• Remote work environment • Work across multiple time zones • May require travel dependent on company needs • Reasonable accommodations under the Americans with Disabilities Act • Equal opportunity and workforce diversity commitment

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