Customer Support Specialist – AI SaaS Platform

🕒 Junho 2

🌐 Filipinas, Nigéria, +2 outros países – Remoto

🇵🇭 Filipinas – Remoto 🇳🇬 Nigéria – Remoto 🇿🇦 África do Sul – Remoto 🇲🇽 México – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

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Hire Overseas

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2023

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

Hire Overseas é uma agência de recrutamento especializada em conectar empresas a talentos de primeira linha no exterior. Atuando em uma ampla gama de funções — de áreas técnicas e de design a marketing e suporte administrativo — a Hire Overseas tem como objetivo otimizar operações e aumentar a produtividade de seus clientes, ao mesmo tempo em que proporciona economias significativas de custos. A empresa prioriza a qualidade ao aprovar menos de 1% dos candidatos globais, garantindo que apenas profissionais excepcionais sejam colocados em diversas posições remotas.

Descrição

• Manage and respond to inbound support requests through email and internal tools • Provide clear, empathetic, and accurate responses to technical and non-technical users • Troubleshoot platform issues by reviewing logs, referencing documentation, and reproducing customer scenarios • Escalate complex or urgent issues to product and engineering teams • Support real-time inquiries inside community spaces such as Discord • Identify recurring questions, bugs, and product gaps and document them clearly • Contribute updates to help center articles, troubleshooting guides, and internal documentation • Provide structured feedback to cross-functional teams on customer sentiment and platform usability • Work with engineering, product, and operations teams to close support loops • Share insights that improve onboarding, documentation, and user experience • Help refine internal support systems, workflows, and templates

🎯 Requisitos

• 2 to 3 years of experience in customer support, ideally within SaaS or technical environments • Strong written English with a clear, concise, and customer-centered communication style • Ability to manage multiple tickets or conversations without losing accuracy • Comfortable using tools such as Plain, Intercom, Zendesk, or similar support systems • Tech-curious and able to learn APIs, integrations, or workflow systems quickly • Experience supporting developer tools, AI products, or community-based support environments

🏖️ Benefícios

• Paid in USD (bi-monthly: 15th and 30th) • Paid Time Off in accordance with company policy • Observance of Holidays per company guidelines • 100% remote setup so you can work wherever you feel most productive • Work inside a forward-thinking AI startup backed by top investors • Opportunity to support a platform at the forefront of voice automation and AI workflows