Software Support Specialist

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🕒 Maio 29

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Sourcefit

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

📣 Marketing

📦 Logística

🏥 Saúde

Marketing • Logistics • Healthcare

A Sourcefit é uma empresa líder em terceirização de processos de negócios, com sede nas Filipinas e escritórios na República Dominicana, Armênia, Madagascar e África do Sul. Fundada em 2009, a Sourcefit é especializada em fornecer soluções personalizadas de terceirização offshore e nearshore em diversos setores, incluindo TI, finanças, saúde, varejo e mais. Focam em oferecer serviços de BPO eficientes e econômicos, como televendas, suporte ao cliente, moderação de conteúdo, suporte de TI, desenvolvimento web, entre outros. A Sourcefit está comprometida em criar valor a longo prazo para as organizações por meio de soluções de terceirização offshore personalizadas, eficientes e integradas.

Descrição

• Provide technical support to clients via email, phone, online live support, or other designated channels. • Field Tier 1 support phone calls, averaging 15-30 calls per day, with flexibility based on call volume. • Quickly diagnose critical and complex issues, escalating as necessary. • Participate in the Learning Lab at the annual user group meeting. • Formulate ideas to enhance Knowledge Base content. • Complete computer checkouts for issues related to computer performance. • Deliver accurate information to clients, identifying problems, researching answers, and guiding corrective steps. • Install and assist in setting up offices to utilize electronic prescriptions, providing training to doctors and staff members. • Accomplish tasks in a timely manner, prioritizing support tickets to meet deadlines. • Document detailed records of customer interactions, accounts, and file documents through the online ticketing system. • Record working hours, breaks, lunchtime, and overtime accurately in the employee time clock system, requesting manual changes as needed. • Submit time-off requests in a timely manner, obtaining prior approval from Management. • Adhere to all rules and regulations outlined in the Employee Handbook.

🎯 Requisitos

• Proficient in reading, writing, comprehension, and effective presentation skills • Applies common sense, follows instructions, and demonstrates basic math skills, understanding financial reports. • Punctual, reliable, exercises judgment, applies feedback, monitors performance, maintains professionalism under pressure, and sets/achieves goals effectively. • Strong understanding of products/services, synthesizes complex information, identifies timely solutions, proficient in gathering, analyzing information, and communicates effectively in both 'Techie' and 'End User' languages. • Provides prompt, attentive customer response, incorporates feedback for service improvement, maintains confidentiality (HIPAA), communicates clearly and persuasively, and actively participates in meetings, appropriately escalating challenges.

🏖️ Benefícios

• Work from Home Monday to Friday • Follow US Holidays