Customer Success Associate – Agency Hosting

🕒 Outubro 9

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 33%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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hosting.com

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2003

☁️ SaaS

🤝 B2B

SaaS • B2B

hosting. com é um provedor de hospedagem na web que oferece hospedagem compartilhada, VPS gerenciado e não gerenciado, servidores dedicados, hospedagem otimizada para WordPress e WooCommerce, planos de revenda, domínios, certificados SSL, hospedagem de e-mail e um construtor de sites com IA. A empresa destaca-se pela velocidade, segurança, suporte humano 24/7, migrações gratuitas, infraestrutura moderna (AMD EPYC, NVMe, Anycast DNS) e serviços para indivíduos, agências e empresas em todo o mundo.

Descrição

• Build and maintain trusted, long-term relationships with assigned customers • Proactively engage customers through regular check-ins, account reviews, and ongoing communication • Understand customers’ businesses, websites, hosting requirements, and future plans • Develop relationships with business owners, digital agencies, developers, and technical stakeholders • Act as the primary commercial relationship contact and internal customer advocate • Manage a defined portfolio of existing customer accounts • Research and understand customers’ businesses, hosting environments, products, and usage • Prioritize accounts based on strategic importance, customer health, retention risk, and growth potential • Maintain accurate account information, customer interactions, next steps, customer notes, engagement history, and account plans in CRM systems • Identify potential customer concerns before they develop into larger problems • Monitor customer satisfaction, support history, engagement, and hosting requirements • Recognize early churn indicators and coordinate with Support and technical teams to address concerns • Follow up proactively after significant support issues or service changes • Maintain working understanding of web hosting infrastructure and WordPress hosting environments • Discuss hosting requirements, website migrations, reliability, and scalability with customers • Identify opportunities for additional hosting services, upgrades, or website migrations • Explore additional websites or infrastructure hosted with other providers • Collaborate with Sales and Technical Sales on qualified commercial or infrastructure opportunities • Work closely with Support, Sales, Technical Sales, Product, and Operations • Escalate customer concerns and ensure clear follow-through • Share customer feedback, recurring issues, and improvement opportunities internally • Report on customer satisfaction, retention risks, engagement activity, and potential opportunities

🎯 Requisitos

• 2+ years of experience in Customer Success, Account Management, Customer Support, Sales, or a related customer-facing role • Experience in web hosting, technology, digital services, or a related industry • Good working knowledge of web hosting and WordPress infrastructure • Practical understanding of web servers, databases, DNS, SSL, caching, CDNs, and website performance • Familiarity with managed WordPress hosting, shared hosting, VPS, and cloud hosting • Strong interpersonal, communication, and relationship-building skills • Proactive approach to customer engagement and problem prevention • Ability to understand customer hosting requirements and communicate effectively with technical teams • Strong organizational skills and experience with CRM or customer management systems • Commercial awareness and ability to recognize relevant customer growth opportunities • Previous experience with a web hosting or managed WordPress hosting provider desirable • Experience supporting or managing WordPress hosting customers desirable • Experience working with digital agencies, developers, resellers, or businesses managing multiple websites desirable • Familiarity with website migrations, hosting performance, and common WordPress challenges desirable • Experience managing high-value customer relationships or identifying retention risks desirable

🏖️ Benefícios

• Be part of a global, purpose-driven team building one of the world’s most trusted hosting companies • Fast-moving, agile company with an energetic, self-motivated, high-paced work environment • Performance-based incentives

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