Client Success Manager

Vaga não está no LinkedIn

🕒 Outubro 9

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

👻 Score fantasma 30%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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WAVE Corporation

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 1987

☁️ SaaS

🏢 Corporativo

📣 Marketing

SaaS • Enterprise • Marketing

A WAVE Corporation é uma empresa de software que oferece o MediaBank, uma plataforma de gerenciamento de ativos digitais (DAM) que centraliza e protege imagens, vídeos, documentos e textos para produção criativa. O MediaBank suporta distribuição através de web, impressão, multimídia, e-mail e embalagem, inclui plugins, recursos de fluxo de trabalho e publicação, e é projetado para atender grandes empresas distribuídas geograficamente. A WAVE destaca soluções configuráveis, suporte liderado por desenvolvedores e melhoria da produtividade e gerenciamento de processos das equipes criativas.

Descrição

• Drive continued adoption across modules, locations, and workflows after go-live, including Voice, Clinical Intake, Reschedule Assist, and Payments • Develop and execute success plans tied to client objectives and Clearwave benchmarks • Serve as trusted partner for a book of 30 to 40 clients • Build relationships with practice administrators, executives, operations and revenue cycle leaders, front office teams, and IT • Build and present performance dashboards and business reviews translating portal data into business value • Maintain account health scores and investigate meaningful drops • Flag at-risk accounts early and coordinate with Account Management when clients evaluate competitors • Grow to manage enterprise and multi-location accounts within the first year • Understand how each client’s EMR and PM System environment shapes workflows and results • Identify and qualify expansion opportunities and hand them to Account Management or Sales with context • Provide usage and outcome insight ahead of renewals • Advocate for clients across Implementation, Support, Product, Sales, and Marketing • Bring the client voice to Product and partner with Marketing on references, case studies, and webinars • Use AI-enabled tools to prepare for client calls and analyze performance • Achieve adoption and outcome improvement, account health movement, client satisfaction, executive engagement, qualified expansion opportunities, renewal insight quality, and accurate Salesforce and health score data

🎯 Requisitos

• Minimum of two (2) years in a Customer Success Manager role, or 5+ years in a related client-facing SaaS role • Proven record of driving post-sale adoption and measurable client outcomes • Healthcare SaaS experience strongly preferred • Strong business acumen • Experience with or demonstrated aptitude for executive-level presentations • Analytical comfort turning data into a clear story • Salesforce experience is a plus • Strong communication skills, with poise and tact in high-pressure situations • Self-directed and organized in a remote, team-based environment • Willingness to travel 10% to 25% • Bachelor’s degree from an accredited 4-year college or university, or equivalent experience • 5+ years of healthcare experience strongly preferred • Strong knowledge of the patient intake and patient access process preferred • Familiarity with EMR and PM System platforms, revenue cycle workflows, and HIPAA preferred • Experience with enterprise or multi-location clients preferred • Ability to handle client data in line with HIPAA and Clearwave’s PHI policy

🏖️ Benefícios

• Remote, team-based work environment • AI-enabled tools for client-call preparation and performance analysis • Structured ramp to enterprise and multi-location account management • Opportunity to work with healthcare AI and patient-engagement technology • Client references, case studies, and webinar participation opportunities

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