Senior Partner Success Manager, Technology Partners

Vaga não está no LinkedIn

🕒 Outubro 15

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $160.000 - $215.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 2%

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Hotel Engine

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2018

🏨 Hospitalidade

📦 Logística

🛍️ Comércio Eletrônico

💰 $65.000.000 Series B em 2021-12

Hospitality • Logistics • eCommerce

A Hotel Engine é uma plataforma poderosa que simplifica as viagens de negócios ao permitir que as empresas reservem, gerenciem e economizem com facilidade em suas necessidades de viagem. A plataforma oferece acesso a mais de 750. 000 hotéis no mundo todo, possibilitando reservas sem complicações para diferentes tamanhos de grupo, de pequenas equipes a grandes eventos corporativos. Com recursos como relatórios centralizados, opções de pagamento flexíveis e suporte dedicado, a Hotel Engine tem como objetivo agilizar a experiência de viagem tanto para organizações quanto para viajantes individuais, garantindo economias significativas de tempo e dinheiro.

Descrição

• Own a portfolio of technology and distribution partner accounts, including OTAs, GDS partners, connectivity and channel partners • Serve as the primary relationship owner and day-to-day technical and commercial point of contact • Monitor integration and API health, including availability, response times, error rates, throughput, look-to-book, and booking success • Own content quality, including availability and rate accuracy, property and room mapping, and data quality • Lead incident escalation, triage severity and blast radius, coordinate with partner and Engine engineering teams, and drive root-cause analysis and corrective actions to closure • Onboard and activate new connectivity sources and expanded scopes through requirements, credentials, certification, testing, go-live, and early monitoring • Grow partner revenue by improving conversion and booking reliability, expanding content coverage and use cases, and ensuring connected content is live and competitive • Run QBRs, technical and performance reviews, working sessions, and escalation paths • Translate partner capabilities, roadmap changes, and API updates into technical requirements for Product and Engineering • Support commercial terms and renewals through performance and volume analysis, incentive and tier modeling, and tracking obligations • Maintain partner records, integration documentation, contacts, contract terms, and issue logs • Track developments in travel distribution and connectivity to inform partner conversations and internal priorities • Collaborate with Product, Engineering, Connectivity, Pricing, Operations, and Finance

🎯 Requisitos

• 6+ years of experience in technical account management, partner or integration management, solutions or implementation roles, or a similar partner-facing role at a travel technology, API, or platform business • Comfortable reading API documentation • Experience inspecting XML and JSON requests and responses • Experience reviewing logs • Experience testing calls with tools like Postman • SQL, or comfort pulling and analyzing your own data, strongly preferred • Working understanding of travel distribution architecture, including suppliers, CRS, channel managers, switches, GDSs, OTAs, and aggregators • Commercial account management instincts and ability to connect integration performance to revenue • Track record of resolving complex, multi-party technical issues through structured triage and disciplined follow-through • Strong organizational and project management skills • Clear, professional written and verbal communication with technical and commercial audiences, including partner executives • Comfortable using AI and modern tools • Education is optional

🏖️ Benefícios

• Competitive base pay tied to role and experience • Equity for all employees • Some roles eligible for bonuses or commissions • Hybrid-hub model with office-based or fully remote work environments • Benefits package; full list available at engine.com/culture • Perks and benefits may vary based on employment type and location

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