Technical Success Manager

🕒 Julho 1

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Ideagen

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

🏭 Manufatura

🏗️ Construção

Healthcare • Manufacturing • Construction

A Ideagen é uma empresa especializada em soluções de gerenciamento de e-mails, particularmente projetadas para usuários do Outlook em indústrias baseadas em projetos. Seu produto principal, o Ideagen Mail Manager, ajuda as organizações a otimizar a comunicação por e-mail, aumentar a produtividade e mitigar riscos associados à perda ou má gestão de informações. Ao fornecer ferramentas para arquivamento, pesquisa e controle de correspondência de projetos de forma eficiente, a Ideagen visa apoiar empresas na transição para fluxos de trabalho sem papel e melhorar a eficiência operacional geral.

Descrição

• Act as the dedicated technical contact for assigned customers, building trusted, long-term relationships. • Manage the post-implementation customer lifecycle, ensuring customers maximise the value of their Ideagen solutions. • Own and resolve customer incidents, service requests and technical escalations. • Coordinate and deliver product enhancements, feature releases and solution updates. • Manage multiple customer initiatives simultaneously, keeping stakeholders informed and engaged. • Facilitate testing, gather feedback and support successful deployments. • Configure, maintain and enhance solutions within Ideagen's low-code/no-code platform, with the majority of your time spent on hands-on platform work. • Translate customer requirements into effective, scalable solutions. • Identify opportunities for process improvements and increased customer value. • Create reports, dashboards and insights that support customer objectives. • Collaborate with Product, Engineering, Support and Customer Success teams to deliver successful outcomes. • Take ownership of deliverables, ensuring work is completed to a high standard and within agreed timelines. • Support user adoption through training, guidance and knowledge sharing. • Advocate for customer needs and feedback across the business.

🎯 Requisitos

• Experience in a customer-facing role within a software, SaaS or technology environment. • Strong technical aptitude and an understanding of how systems, applications and data interact. • Knowledge of relational database concepts and data structures. • Experience working with reporting, analytics or business intelligence tools. • The ability to translate technical concepts into clear, practical guidance for customers. • Excellent communication and stakeholder management skills, with confidence engaging at all levels of a customer organisation. • Strong organisational skills and the ability to manage multiple priorities simultaneously. • A consultative approach, focused on understanding customer needs and delivering measurable value. • Experience coordinating technical releases, enhancements, incidents or customer projects. • Strong troubleshooting and problem-solving skills, with the ability to remain calm under pressure. • The ability to balance strategic customer conversations with hands-on technical delivery work. • Most importantly, you'll be passionate about helping customers succeed. You'll enjoy building long-term partnerships, taking ownership of outcomes and using your technical expertise to deliver exceptional customer experiences.

🏖️ Benefícios

• Benefits at Ideagen