Senior E-commerce Customer Service, Operations Coordinator

🕒 5 dias atrás

🇵🇭 Filipinas – Remoto

💵 A$1.500 - A$2.000 / mês

⏰ Tempo Integral

🟠 Sênior

💝 Suporte ao Cliente

👻 Score fantasma 0%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Hunt St

SiteLinkedInTodas as Vagas

1 - 10 funcionários

🎯 Recrutamento

👥 RH Tech

🤝 B2B

Recruitment • HR Tech • B2B

A Hunt St é uma empresa de recrutamento com sede na Austrália, fundada pelos irmãos Shaun e Eliot com o objetivo de ajudar pequenas e médias empresas (PMEs) a contratar diretamente talentos offshore de ponta, evitando os altos custos associados às tradicionais agências de terceirização. A empresa oferece um modelo único de taxa única de localização, permitindo que os clientes economizem significativamente nos custos de recrutamento. Eles oferecem serviços abrangentes, incluindo publicações de emprego, triagem de candidatos, entrevistas e suporte jurídico para contratação remota em conformidade. A Hunt St é especializada em buscar talentos de países como Filipinas, Nepal, Indonésia e Índia, oferecendo um processo de contratação transparente e ético que permite às empresas fornecer uma remuneração mais justa aos funcionários, ao mesmo tempo que garante rigorosas medidas de segurança e conformidade.

Descrição

• Manage Zendesk enquiries covering products, accounts, delivery issues, returns, refunds and replacements • Handle WooCommerce order corrections and maintain accurate customer records • Provide accurate customer support and follow issues through to resolution • Build product-level demand forecasts and replenishment plans • Forecast purchasing expenditure and landed costs across currencies • Manage purchase orders and routine replenishment within agreed budgets • Coordinate ordering from established brands and manufacturing partners, primarily in the US • Monitor production schedules, supplier updates and shipping deadlines • Coordinate freight forwarders, customs brokers and third-party fulfilment warehouses across countries • Track shipments through receipt and resolve discrepancies • Keep WooCommerce and warehouse inventory aligned • Add and update products in WordPress and WooCommerce • Prepare Metorik reports and monitor operational KPIs • Identify recurring problems, recommend improvements and flag risks • Create and maintain a searchable company knowledge base and document management system • Establish folder structures, naming conventions, document ownership, permissions and version control • Maintain and improve SOPs in Confluence • Manage calendars, scheduling and inboxes for the three-person leadership team • Triage messages, draft replies and turn correspondence into actionable tasks • Organise Todoist priorities, owners and deadlines and follow up on commitments • Prepare meeting agendas, record decisions, assign actions and follow up deadlines • Research and coordinate travel, bookings, itineraries and appointments across time zones • Compare suppliers, obtain quotes and place approved orders • Track deliveries, receipts, returns, refunds, subscriptions, renewals and warranties • Handle ad hoc business and personal administration with care and discretion

🎯 Requisitos

• Proven hands-on experience in e-commerce customer service, inventory forecasting, purchasing and international logistics, including supplier and 3PL coordination • Expert-level written and spoken English, with natural, precise communication and excellent judgement around tone • Strong spreadsheet and numerical skills, including cost forecasting, multi-currency calculations and turning reports into practical decisions • Hands-on WordPress and WooCommerce experience, with the ability to follow detailed brand guidelines accurately • Experience providing executive or administrative support to multiple senior stakeholders • Able to move between customer enquiries, stock planning and leadership support without losing sight of priorities • Makes sound decisions within remit, asks focused questions when needed, and raises exceptions early with a proposed solution • A passion for healthy living, with practical knowledge of organic foods, supplements and ingredient quality (nice-to-have) • Familiarity with Zendesk, Metorik, Confluence and Todoist (nice-to-have) • Experience setting up a knowledge base or document management system from scratch, including naming conventions, permissions and version control (nice-to-have) • Exposure to a multi-brand or scaling e-commerce environment (nice-to-have) • Philippines-based candidate • Must disclose any existing ongoing roles or client work

🏖️ Benefícios

• 100% remote work from home • Independent Contractor Agreement engagement • Availability for collaboration during core AEST business hours • Opportunity to work closely with founders and take meaningful ownership • Engagement reflected on LinkedIn as “Independent Contractor”