Help Desk Coordinator – After Hours

Vaga não está no LinkedIn

🕒 Julho 27

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💻 Suporte de TI

👻 Score fantasma 20%

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Ingenesis Group Inc

SiteLinkedInTodas as Vagas

2 - 10 funcionários

Ingenesis Group Inc. é desconhecida com base no conteúdo da página da web fornecida. O site apresentado retorna a página padrão de boas-vindas do servidor web nginx, indicando que o servidor está instalado, mas não há conteúdo específico da empresa presente. Nenhuma informação sobre os serviços, produtos, clientes ou indústria da empresa pode ser determinada a partir do texto fornecido. Fontes adicionais são necessárias para identificar as atividades da empresa.

Descrição

• Provide after-hours support to employees, clients, and internal departments by responding to technical, operational, staffing, scheduling, timekeeping, payroll, and system-related inquiries. • Serve as the first point of contact for after-hours employee, client, and operational support requests. • Respond to telephone, email, text, ticketing system, and online requests for assistance. • Provide technical support for computer hardware, software, applications, systems, access issues, and peripherals. • Configure, install, and support desktop computers, laptop computers, handheld devices, printers, monitors, portable data storage devices, and other related equipment. • Troubleshoot system access, password resets, connectivity issues, and user account concerns. • Coordinate and document employee call-outs, attendance issues, schedule changes, and staffing-related notifications. • Escalate urgent operational, compliance, payroll, credentialing, employee relations, safety, and client service issues in accordance with established procedures. • Facilitate the resolution of technical and operational issues by coordinating with internal departments and leadership teams. • Track, document, and monitor all requests using applicable systems and tools. • Develop and maintain end-user documentation, job aids, and instructions. • Provide support for meetings, conferences, and audio/visual technology as needed. • Track and update the movement of IT assets, including laptops, desktops, printers, monitors, and other equipment. • Re-image desktops and laptops and deploy new equipment to end users as needed. • Prepare shift summaries and communicate unresolved issues to appropriate teams for follow-up. • Interpret technical and operational information and communicate it effectively to various audiences. • Ability to work independently, exercise sound judgment, and make decisions in a fast-paced environment.

🎯 Requisitos

• Associate's Degree in Information Technology, Business Administration, or a related field; equivalent experience may be considered. • Two (2) or more years of experience in Help Desk, Customer Service, Workforce Operations, Call Center, IT Support, Human Resources, Staffing, or a related field. • Excellent customer service and customer-facing communication skills. • Strong oral and written communication skills. • Ability to remain calm and professional while handling urgent and sensitive matters. • Strong analytical, troubleshooting, problem-solving, and decision-making skills. • Ability to prioritize and manage multiple tasks while meeting deadlines. • Self-motivated with the ability to work independently and collaboratively. • Adaptable to changing priorities and business needs. • Proficient in Microsoft Office applications and web-based systems. • Ability to work independently, manage time effectively, and meet deadlines in a fully remote environment. • Strong written and verbal communication skills using phone, email, and virtual collaboration tools. • Detailed-oriented and reliable, with a commitment to accuracy, confidentiality, and quality standards.

🏖️ Benefícios

• After-hours operations • Fully remote position