Field Channel Operations Manager

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🕒 Setembro 28

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Intermedia Cloud Communications

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

🏥 Saúde

⚖️ Jurídico

💰 Venture Round em 2017-02

Consulting • Healthcare • Legal

Intermedia Cloud Communications é um provedor líder de soluções de comunicação baseadas em nuvem, especializado em comunicações unificadas, videoconferências e várias ferramentas de produtividade. Sua plataforma, Intermedia Unite, integra voz, vídeo, chat e gestão de arquivos em uma experiência de usuário perfeita, permitindo que as empresas comuniquem-se e colaborem efetivamente de qualquer lugar. Com foco em segurança e conformidade, a Intermedia atende a uma variedade de indústrias, incluindo saúde, serviços jurídicos e serviços financeiros, ajudando organizações a aumentarem sua produtividade e atendimento ao cliente com tecnologia avançada e suporte.

Descrição

• Strengthen Partner sales execution through Salesforce governance, Power BI analytics, process adherence, and supplemental coverage for Partner Sales Executives • Divide responsibilities equally between sales operations/analytics/process adherence and inside partner/customer-facing sales overlay • Serve as a subject-matter expert for Salesforce opportunity management, workflows, forecasting, and reporting • Monitor and improve Salesforce data accuracy, completeness, consistency, and timeliness • Develop dashboards, reports, alerts, and views to improve seller productivity and leadership visibility • Develop, maintain, and interpret Power BI dashboards covering pipeline, bookings, revenue, churn, win rates, forecast accuracy, sales activity, and partner performance • Translate sales data into actionable recommendations and identify trends, pipeline risks, conversion gaps, and growth opportunities • Support pipeline reviews, forecast inspections, opportunity reviews, territory planning, partner segmentation, and sales-capacity analysis • Reinforce sales stages, qualification requirements, pricing policies, approval processes, and forecasting methodologies • Provide temporary inside-sales coverage for PSEs during PTO, travel, company events, or other absences • Respond to partner and customer questions and maintain deal momentum through meetings, demonstrations, pricing requests, approvals, and follow-up • Document interactions, decisions, commitments, and next steps in Salesforce • Participate virtually in discovery meetings, solution presentations, demonstrations, business reviews, and deal-strategy sessions • Coordinate Solutions Engineering, Product, Marketing, Finance, Legal, and Operations resources • Support pricing requests, proposal development, product questions, sales documentation, and internal approvals • Support strategic opportunities from qualification through close while maintaining alignment with the assigned PSE • Operate primarily via phone, email, video conference, and internal collaboration tools • Limited travel may be required for internal meetings, training, or select business events

🎯 Requisitos

• Bachelor’s degree in Business, Finance, Analytics, Sales, Marketing, or a related discipline, or equivalent professional experience • Five or more years of experience in sales operations, inside sales, revenue operations, sales analytics, channel sales, or account support • Knowledge of Intermedia sales processes and Partner ecosystem • Strong working knowledge of Salesforce, including opportunity management, dashboards, reporting, forecasting, and data-quality governance • Demonstrated experience creating, maintaining, or interpreting Power BI reports and dashboards • Experience supporting customers, channel partners, or sales representatives in a remote or inside-sales environment • Strong understanding of pipeline management, forecasting, opportunity qualification, and sales-process governance • Ability to quickly understand active opportunities and provide effective temporary coverage across multiple PSE territories • Advanced Microsoft Excel and PowerPoint skills • Strong written, verbal, presentation, and virtual-meeting capabilities • Ability to manage multiple priorities and respond effectively to time-sensitive partner and customer needs • Ability to influence behavior and reinforce accountability without direct reporting authority • Preferred: Experience in technology, telecommunications, SaaS, cloud communications, managed services, or a channel-led sales organization • Preferred: Experience supporting reseller, MSP, or indirect-sales business models • Preferred: Familiarity with recurring-revenue metrics, including MRR, ARR, retention, churn, and customer lifetime value • Preferred: Experience supporting complex, multi-stakeholder sales opportunities • Preferred: Knowledge of consultative selling, value-based selling, and formal opportunity-qualification methodologies

🏖️ Benefícios

• Equal opportunity employer • Commitment to diversity and inclusion • Reasonable accommodations for identified disabilities or other limitations as required by law • Non-discrimination based on protected classes

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