CRM Business Director

🕒 Agosto 24

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $163.335 - $199.189 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

👻 Score fantasma 15%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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ISC2

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1989

🔒 Cibersegurança

📚 Educação

☁️ SaaS

Cybersecurity • Education • SaaS

A ISC2 é uma organização líder dedicada ao avanço da educação e certificação em cibersegurança. Eles oferecem vários programas para indivíduos em diferentes estágios de suas carreiras na cibersegurança, incluindo exames de certificação, recursos de treinamento e oportunidades para desenvolvimento de liderança. A ISC2 também defende os membros e promove a diversidade dentro do campo de cibersegurança, capacitando profissionais e comunidades.

Descrição

• Own the business roadmap for Salesforce CRM, including enhancement prioritization, backlog management and UAT coordination • Partner with Sales, Marketing, Member Services, Finance, Data, PMO, IT, Security and other stakeholders to define CRM capabilities • Translate business objectives into requirements, user stories, process flows, acceptance criteria and success measures • Serve as the primary business decision-maker for CRM scope, prioritization and tradeoffs • Own business decision rights for CRM changes, including intake, prioritization, requirements approval, adoption expectations and post-release validation • Partner with Salesforce administrators, architects, developers, business analysts and implementation partners on scalable, secure and maintainable solutions • Define and govern functional profiles, roles, permissions, data visibility requirements and business rules • Establish data ownership expectations, standards, validation needs, quality monitoring and remediation priorities • Drive CRM adoption through stakeholder engagement, change readiness, training input, communications, feedback loops and adoption metrics • Orchestrate CRM intake and enhancement governance with PMO and IT • Collaborate on Salesforce integrations and related data flows, process impacts, business rules and reporting needs • Support dashboards, reports and KPIs for pipeline, account activity, relationship management, membership/customer engagement, adoption and operational performance • Participate in testing, UAT planning, release communications and post-release validation • Perform miscellaneous duties as assigned

🎯 Requisitos

• Strong understanding of Salesforce Revenue Cloud capabilities and CRM industry best practices • Knowledge of CRM data governance practices, including data quality, ownership, standardization, field usage, validation and reporting reliability • Familiarity with sales operations, pipeline management, account management, customer/member lifecycle processes, relationship management or revenue operations preferred • Proficiency with Salesforce Reports/Dashboards, Power BI, Excel or similar reporting and analytics platforms • Familiarity with Agile, hybrid delivery methods, product ownership practices or project governance frameworks preferred • Ability to work with implementation partners, vendors and internal platform teams • Salesforce Administrator, Salesforce Business Analyst, Salesforce Sales Cloud Consultant, Product Owner or Agile certification preferred but not required • Bachelor’s degree in Business, Information Systems, Sales/Revenue Operations, Marketing, Data Analytics, Project Management or a related field • 8+ years of experience in CRM, Salesforce product ownership, business analysis, sales operations, revenue operations, business systems or related roles • Experience as a CRM Business Owner, Product Owner, Business Analyst, Salesforce Administrator, Revenue/Sales Operations lead or similar role • Experience partnering with technical teams on Salesforce configuration, integrations, testing, UAT, release planning and backlog management • Experience supporting Salesforce in a complex, cross-functional environment with multiple stakeholder groups and integrated systems preferred • Experience with role-based access, data visibility, security reviews or controlled access models preferred • Up to 5% travel may be required • Ability to work normal business hours and extended hours when necessary

🏖️ Benefícios

• Annual discretionary bonus program • Comprehensive benefits package (details referenced in posting) • Remote work environment

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