Principal Client Success Manager

🕒 Agosto 21

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $150.000 - $170.000 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

👻 Score fantasma 25%

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Pivotal Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

💰 Pre seed em 2024-01

Healthcare • Consulting • Logistics

A Pivotal Health é uma empresa de tecnologia em saúde que oferece a única plataforma de Resolução Independente de Conflitos (IDR) completa do setor, combinando software, dados e serviços premium para ajudar os provedores a obter um reembolso justo dos pagadores. Sua plataforma escalável e integrada SaaS automatiza os fluxos de trabalho de IDR, conecta-se com os principais sistemas de gerenciamento de ciclo de receita e gerencia elegibilidade, submissões e apelações em nome das organizações de provedores. A Pivotal Health atende hospitais e práticas especializadas com um modelo de negócios orientado por resultados e alinhado aos resultados (pagamento após o sucesso do cliente) e enfatiza a transparência, alta retenção de clientes e recuperação de receita mensurável.

Descrição

• Own and grow a focused portfolio of Pivotal’s largest and most strategic health system accounts, focusing on retention, expansion, and long-term partnership success • Serve as a trusted strategic advisor to revenue cycle leaders and executive stakeholders • Articulate value and ROI and build relationships anchoring multi-year partnerships • Guide clients through the No Surprises Act / IDR dispute process • Translate complex billing, claims, and reimbursement workflows into clear, measurable outcomes • Define standards across account management, communication, and follow-through • Build playbooks, glossaries, and shared frameworks for team consistency • Act as the voice of the client and synthesize feedback, patterns, and friction points • Translate client insights into recommendations for Product, Engineering, and Operations • Interpret account-level data, including dips, spikes, and trends • Turn analytics into narrative, recommendations, and action • Lead strategic account planning and QBRs • Partner with Sales to identify and advance expansion opportunities • Resolve the most complex and sensitive client situations as a senior individual contributor

🎯 Requisitos

• 5–10+ years in a client-facing role such as Client Success, Account Management, or client-facing strategy/consulting • Experience in healthcare, health tech, or IDR strongly preferred • Deep healthcare revenue cycle experience (RCM, payer/provider, or health systems) • Ideally including No Surprises Act / IDR, billing, claims, and reimbursement experience • Proven ability to manage complex, high-value, strategic accounts, ideally across multiple hospitals or health systems • Exceptional communication and executive presence • Ability to influence and build trusted relationships with C-level and revenue cycle leaders • Ability to translate complex insights into clear strategy • Comfortable working with data, reporting, and account-level analytics • Ability to interpret trends and build a compelling, data-backed story • AI-literate, with a builder’s instinct for creating systems, playbooks, and deliverables quickly • Highly organized with strong operational discipline (CRM, workflows, forecasting) • Comfortable operating in ambiguity and a fast-moving environment • Experience at an early-stage or scaling company is extra credit • Management consulting background is extra credit • Experience building or evolving a Client Success function is extra credit • Background in operations, analytics, or strategy is extra credit • Individual-contributor role with no direct reports • Must be authorized to work in the United States without current or future employer sponsorship

🏖️ Benefícios

• Competitive compensation, including equity • Full health, dental, and vision coverage • Retirement savings plan through 401(k) • Flexible time off • Opportunities for company-wide connection and events • Remote and hybrid flexibility varies by role and team

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