Client Success Manager – Radiology IT

🔥 21 horas atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Jacobian

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

🤖 Inteligência Artificial

☁️ SaaS

💰 $24.500.000 Series C em 2024-05

Healthcare • Artificial Intelligence • SaaS

A Jacobian é uma empresa de tecnologia em saúde que oferece soluções de relatórios de radiologia e fluxos de trabalho de diagnóstico baseados em inteligência artificial. Formada a partir da fusão da Fluency for Imaging e da Smart Reporting, combina reconhecimento de fala comprovado, relatórios estruturados e IA generativa para otimizar os fluxos de trabalho dos radiologistas, melhorar a precisão e velocidade dos relatórios, e integrar-se com sistemas PACS/RIS/EMR via HL7 e FHIR.

Descrição

• Own the relationship and success plan for assigned FFI customers, including goals, stakeholders, and risks • Take over each customer from implementation at go-live, with clear handoffs and readiness checkpoints • Drive workflow adoption and utilization with Adoption Specialists, including training and system optimization needs • Brief customers on new features and releases, plan upgrades, and manage change to minimize operational disruption • Track account health from usage, outcomes, and sentiment, and act early on warning signals • Lead regular status and business reviews, including agendas, meeting minutes, and follow-ups • Build trusted relationships with radiologists, radiology and department leadership, and IT teams up to executive level • Support customers with questions and problems, coordinate with Support and technical teams, and proactively identify and escalate risks • Prepare renewals, identify expansion signals, and hand them to Sales with clear context • Collect customer feedback and enhancement requests and pass them to Product in structured form • Keep account plans, health scores, and customer notes current in Jacobian's client success tools

🎯 Requisitos

• Experience in client success, account management, or customer-facing delivery in enterprise software or healthcare IT • Experience in radiology, imaging, or broader healthcare IT environments strongly preferred, including familiarity with clinical workflows and medical terminology • Credibility with clinical and IT stakeholders at health systems • Familiarity with system integrations (e.g., HL7) and SaaS delivery models • Comfort with data, metrics, and systems thinking • Strong written and verbal communication skills, including leading customer calls and producing clear documentation • Well organized across multiple accounts; able to align stakeholders and handle escalations calmly without formal authority • Bachelor's degree or equivalent experience; strong working knowledge of MS Office and client success tools • Willingness to travel up to 20% of the time

🏖️ Benefícios

• Join a fast-growing, mission-driven team shaping the future of AI in radiology - building products that improve workflows and patient outcomes worldwide • This role is open to fully remote candidates based anywhere in the US • Comprehensive health insurance available from day one • 401k contributions, employer match up to 5%

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