Customer Success Executive

Vaga não está no LinkedIn

🕒 Outubro 26

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $125.000 - $165.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 25%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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🤝 B2B

💼 Consultoria

Real Estate • B2B • Consulting

Prestamos serviços imobiliários comerciais para empresas e investidores em todo o mundo, ajudando a reduzir custos, aumentar a produtividade e melhorar a sustentabilidade.

Descrição

• Define and execute a strategic vision to enhance Corrigo’s Client Success function • Manage relationships with assigned Enterprise and Mid-Market clients • Act as a trusted strategic advisor and drive product adoption and value realization • Define client outcomes, goals, and KPIs and support their achievement • Conduct Strategic Business Reviews throughout the client lifecycle • Support customer advocacy initiatives, case studies, and testimonials with marketing and sales • Manage client expectations and establish realistic goals • Coordinate cross-departmental projects including integrations, migrations, upgrades, custom development, training, consulting, and implementations • Champion support resolution plans and application change orders • Guide clients through application upgrades and patches • Develop presentations, statements of work, requirements, reports, and project plans • Engage Directors, VPs, and C-suite stakeholders at Fortune 500 companies • Monitor product usage and health indicators, identify at-risk customers, and develop mitigation strategies • Relay client feedback to Product Management and Sales/Marketing teams to inform product roadmaps • Identify opportunities for adoption, expansion, and strategic upselling • Take on additional projects and responsibilities as directed by management

🎯 Requisitos

• Bachelor’s degree, preferably in business, management, or marketing • MBA highly desired • 5+ years of relevant software experience in Customer Success, Client Services, or Account Management • Extensive experience with SaaS platforms, JLLT platforms, and/or Commercial Real Estate or Facilities Management • Experience conducting business assessments and analyses and translating findings into enterprise solutions • Ability to document complex client business requirements, strategic business plans, development change requests, integration requirements, and high-level technical support • Solution-focused upselling and cross-selling experience • Experience planning and delivering instruction in person and via web-based platforms • Experience defining client goals and objectives and tracking and communicating progress • Proficient in MS Office software, including Excel, PowerPoint, and Word • Superior problem-solving and analytical skills • Outstanding verbal and written communication skills • Experience monitoring product usage and health indicators and developing mitigation plans • Ability to manage multiple projects independently and cross-functionally • Relationship-building and stakeholder influence skills through C-suite level • Understanding of mobile technologies and SaaS ecosystems • Ability to work in a fast-paced environment and manage multiple priorities • Approximately 20% domestic travel • Must be authorized to work in the United States without sponsorship

🏖️ Benefícios

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay • Supportive culture focused on mental, physical and emotional health • Learning together and celebrating success • Reasonable accommodations for individuals with disabilities

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