Senior IT Support Engineer

🕒 Julho 16

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

📞 Engenheiro de Suporte

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Jobandtalent

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2009

🎯 Recrutamento

👥 RH Tech

🏪 Marketplace

💰 $250.000.000 Debt Financing em 2022-05

Recruitment • HR Tech • Marketplace

A Jobandtalent é uma plataforma inovadora que conecta candidatos a emprego com oportunidades de trabalho estáveis em mais de 2. 500 empresas. A plataforma simplifica o processo de busca por emprego, eliminando a necessidade de currículos, permitindo que os candidatos encontrem e sejam contratados rapidamente através do aplicativo. Para as empresas, a Jobandtalent oferece acesso a trabalhadores confiáveis e prontos para iniciar o trabalho no local em poucas horas, aproveitando uma poderosa plataforma de tecnologia. A empresa se concentra em tornar o processo de contratação eficiente e descomplicado tanto para candidatos quanto para empregadores.

Descrição

• Provide first-line IT support by managing helpdesk tickets, troubleshooting hardware, software, network, and office infrastructure issues, and ensuring timely resolution. • Configure, deploy, image, maintain, and securely decommission laptops, desktops, mobile devices, and other end-user equipment using Workspace ONE. • Manage IT onboarding and offboarding processes, including provisioning and deprovisioning user accounts, devices, and system access. • Own local IT asset management, including inventory, stock control, shipping, returns, storage, and device lifecycle management. • Maintain accurate and up-to-date IT asset records, documentation, and incident tracking.

🎯 Requisitos

• 5+ years of hands-on IT support experience providing end-user support and troubleshooting hardware, software, office infrastructure, workplace technology, and local IT operations • Proven expertise in device lifecycle and IT asset management, including device preparation, deployment, MDM administration, endpoint security, inventory management, stock control, shipping, returns, storage, and asset tracking, with a strong focus on onboarding and offboarding. • Experience supporting office infrastructure and coordinating with local vendors, ISPs, office teams, and external service providers, while creating, improving, and documenting IT processes. • Strong communication skills, a high degree of ownership, and a continuous improvement mindset, with proficiency in automation or a demonstrated commitment to developing automation skills. • Self-driven, highly reliable, and able to work independently, prioritize effectively, and thrive in a fast-paced scale-up environment. • Flexibility to work across U.S. time zones as needed to support business operations.

🏖️ Benefícios

• Competitive pay • Meaningful benefits • Opportunities to shape what work looks like for millions