IT Support Analyst II

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🕒 Julho 16

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Radiology Partners

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2012

🏥 Saúde

🤝 B2B

👥 B2C

Healthcare • B2B • B2C

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Descrição

• Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support • Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end-user experience • Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions • Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps • Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams

🎯 Requisitos

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience preferred • Experience supporting healthcare IT environments, including PACS systems and radiology workflows • Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe • Strong customer service skills with critical thinking and creative problem-solving abilities • Prior Healthcare IT experience with the ability to provide effective on-call support.

🏖️ Benefícios

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. • Compensation Reviews, Career Growth Opportunities • Flexible Remote Schedules • Generous PTO Plans and Paid Holidays