Client Happiness Coordinator, Client Success Specialist

🕒 Setembro 29

🌐 Estados Unidos, Honduras, +6 outros países – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇭🇳 Honduras – Remoto 🇸🇻 El Salvador – Remoto 🇨🇴 Colômbia – Remoto 🇨🇱 Chile – Remoto 🇦🇷 Argentina – Remoto 🇵🇪 Peru – Remoto 🇲🇽 México – Remoto

🏄 California – Remoto

🏄 California – Remote

💵 $1.060 - $1.150 / mês

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 29%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Job Duck

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

📣 Marketing

⚖️ Jurídico

Consulting • Marketing • Legal

A Job Duck é uma empresa especializada em conectar profissionais a oportunidades de trabalho remoto em empresas sediadas nos Estados Unidos. A empresa oferece uma variedade de posições, incluindo assistentes jurídicos, assistentes de marketing, assistentes executivos e gestores de casos. A Job Duck prioriza ajudar as pessoas a construir uma carreira em home office, garantindo um bom equilíbrio entre vida pessoal e profissional, além de oferecer suporte e recursos para desenvolvimento de carreira. O foco está em posições remotas, em tempo integral (full time), bem remuneradas e que oferecem um amplo leque de oportunidades profissionais.

Descrição

• Conduct routine check in calls with current clients • Help manage and gatekeep attorney calendars by appropriately scheduling client appointments • Return voicemail calls from current clients • Identify recurring client needs, concerns, or patterns and communicate relevant trends to leadership • Identify opportunities to reengage lapsed leads and help move them closer to resolution • Ask thoughtful questions, actively listen to client concerns, and respond with empathy, professionalism, and a solutions oriented mindset • Develop and maintain strong relationships with current and former clients • Handle inbound calls from current clients and reroute calls belonging to other departments • Support client retention and growth objectives through proactive communication • Cultivate client relationships that can lead to referrals, repeat business, and positive word of mouth • Perform general administrative duties, including handling phone calls, maintaining client calendars, sending mailings, and managing general communication • Track and report weekly call volume, lapsed lead conversion, and meaningful client touchpoints • Maintain accurate records in CRM and Case Management systems • Contact clients who send messages to determine whether they would like to schedule an appointment • Contact law enforcement agencies regarding requested reports • Make outbound calls to former clients, current clients, unretained leads, and referral sources • Provide proactive updates following court appearances or scheduling changes • Encourage online reviews, referrals, and newsletter opt ins • Identify opportunities for additional services and referrals • Provide appropriate referrals through the firm’s curated Team 100 list • Follow up with District Attorney offices regarding discovery • Contact District Attorney offices on Mondays regarding charges for current clients with precharging matters • Schedule trial preparation calls • Schedule strategy sessions

🎯 Requisitos

• Location: California • Time Zone: PST • Office Hours: 9:00 AM to 6:00 PM, Monday through Friday • Expected call volume: approximately 75 to 100 calls per day • Frequent inbound and outbound client communication, proactive follow up, scheduling, and coordination with internal teams • Comfort working with CRM and Case Management systems • Experience in customer service or client relations is required • Previous experience working in a law firm is preferred • Background in sales or client success is preferred • Strong written and verbal English communication skills • Comfortable handling a high volume of calls while maintaining a warm, professional, and personalized approach • Ability to manage sensitive client information professionally and maintain accurate records • Strong customer service and client relationship management skills • Excellent verbal and written communication skills • High level of organization and attention to detail • Strong interpersonal skills and ability to build rapport quickly • Empathetic and attentive approach • Confident and assertive communication style while maintaining professionalism and kindness • Ability to ask thoughtful and appropriate questions to identify client needs • Proactive and self motivated approach • Strong follow through and accountability • Ability to manage a high volume of calls and client interactions efficiently • Comfortable working with CRM and Case Management systems • Ability to accurately document conversations, outcomes, referrals, client information, and follow up actions • Ability to identify patterns, recurring client needs, and opportunities and communicate relevant observations to leadership • Ability to receive feedback and implement changes quickly • Strong problem solving and solutions oriented mindset • Ability to maintain professionalism when handling sensitive or emotionally charged client interactions • Ability to prioritize tasks and manage multiple responsibilities in a fast paced environment • Genuine interest in helping people and creating positive client experiences • English and Spanish languages

🏖️ Benefícios

• Remote job opportunity • Great Place to Work Certification • Recruiter guidance through the application process

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