Customer Success Advisor

🕒 Julho 27

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JobGet

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2019

🎯 Recrutamento

🏪 Marketplace

👥 RH Tech

Recruitment • Marketplace • HR Tech

JobGet é o marketplace e rede social de empregos de referência para o Trabalhador do Dia a Dia. É um aplicativo em rápido crescimento que conecta candidatos a empregos na indústria de serviços (restaurantes, alimentação, varejo, hospitalidade, saúde, armazém, transporte, atendimento ao cliente e mais) com empregadores, utilizando correspondência baseada em habilidades para destacar candidatos locais e com alta intenção. JobGet simplifica e acelera a contratação ao aprender sobre os candidatos e ampliar o pool de candidatos dos empregadores além dos sites de emprego tradicionais.

Descrição

• Act as a liaison between external clients and internal departments. • Create a positive onboarding experience for new clients and/or new campaigns. • Cultivate strong relationships with clients to foster long-term partnerships. • Maintain accurate client data on all existing accounts. • Support the Account Executive with data requests and any necessary actions to facilitate deals and grow accounts. • Respond to client inquiries and internal account inquiries in a timely and professional manner. • Analyze results to determine whether sales motions are needed to scale or if our trading team should adjust strategy to drive growth and communicate effectively around your findings. • Analyze client data and report on KPIs and trends to drive strategic decisions. • Identify and pursue upsell opportunities to drive growth on assigned accounts. • Effectively communicate and collaborate with clients and internal teams, including sales, engineering, and marketing. • Prepare content for scheduled client meetings at least 24 hours prior and share with key internal stakeholders. • Utilize HubSpot, Excel, Looker, and Google Workspace products with minimal guidance. • Stay organized and effectively prioritize work, seeking help when conflicting priorities arise. • Present to clients on performance insights, recommendations, and growth strategies. • Present issues and opportunities internally to help drive continuous improvement. • Conduct market research to identify target prospects through research, networking, and referrals. • Clearly articulate the JobGet value proposition and educate clients on the power of JobGet’s platform. • Submit standard sales metrics, including weekly forecasts, pipeline updates, funnel analysis, and business plans, on a regular and timely basis.

🎯 Requisitos

• Experience supporting direct employers in a sales or customer success capacity or working at an agency, supporting agencies in sales or customer success, or have strong exposure to agency environments • Background in talent acquisition or a deep understanding of how TA teams think and buy • Understanding pay-for-performance models, including PPC, CPA, and CPM structures • High-energy individual who thrives in a fast-paced startup environment • Excellent written and verbal communication skills • Strong project management skills • Strong analytical skills and experience using Excel • Great attitude, love to see your team win, and are always willing to contribute to the broader success of the company.

🏖️ Benefícios

• Purpose-driven organization • Flexible time off • Remote-first • Flexible work hours - our employees are in multiple time zones • Medical, dental & vision plans • 401k plan • Parental leave • Employee stock options