Customer Success Manager

🔥 10 horas atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Keyfactor

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2014

🚘 Automotivo

🏥 Saúde

🔐 Segurança

Automotive • Healthcare • Security

A Keyfactor é uma líder na oferta de Infraestrutura de Chave Pública (PKI) e serviços criptográficos, com forte foco em segurança centrada na identidade. A empresa oferece uma gama de produtos e serviços projetados para gerenciar certificados digitais e chaves criptográficas para empresas e dispositivos de IoT, aumentando a segurança e a confiança em um mundo cada vez mais conectado. Suas ofertas incluem PKI como serviço, automação do ciclo de vida de certificados, assinatura de código rápida e segura e gerenciamento de identidade IoT. As soluções da Keyfactor também abordam desafios específicos da indústria nos setores automotivo, médico, de telecomunicações e de IoT industrial. Ao enfatizar práticas modernas de PKI, a Keyfactor ajuda organizações a automatizar e escalar sua infraestrutura de segurança enquanto se preparam para ameaças emergentes, incluindo a criptografia pós-quântica.

Descrição

• Execute strategic initiatives to maximize customer satisfaction and retention. • Lead efforts to optimize customer outcomes through proactive engagement. • Align customer success strategies with Keyfactor's overall goals and objectives. • Develop a proficient understanding of customers' business objectives and Keyfactor's solutions. • Collaborate proficiently with various departments in Keyfactor to support customer needs. • Identify potential upsell or expansion opportunities with minimal guidance. • Monitor customer activities independently to assess the risk of non-renewal and develop mitigation strategies. • Coordinate internal resources effectively to resolve customer queries and issues. • Act as a representative of customer perspectives to guide CSM leadership. • Provide direction and training to junior CSM team members, contributing to training curriculum.

🎯 Requisitos

• Associates degree or equivalent experience in Communications, Business Administration, or related field preferred. • Experience in roles focused on customer advocacy or customer service. • Comprehensive understanding of IT products and services with industry dynamics. • Strong knowledge of Microsoft operating systems and related software products. • Efficient use of Microsoft Windows and Office applications. • Professional oral and written communication skills. • Strong organizational skills and effective multitasking. • Successful collaboration skills in team environments. • Demonstrates self-motivation and efficient project completion. • Thrives in fast-paced, deadline-oriented environments. • Proficient in influencing, motivating, and leading team members. • Establishes strong rapport and trust with colleagues and clients. • Mid Level experience.

🏖️ Benefícios

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change. • Comprehensive benefit coverage globally. • Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn’t exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support. • Competitive time off globally. • Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. • DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. • The Keyfactor Alliance Program to support DEIB efforts. • Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. • Global Volunteer Day, company non-profit matching, and 3 volunteer days off. • Monthly Talent development and Cross Functional meetings to support professional development. • Regular All Hands meetings – followed by group gatherings. • Opportunities to grow personally and professionally. • Autonomy and structure in an entrepreneurial environment.