Senior Incident Manager

Vaga não está no LinkedIn

🕒 5 dias atrás

🏄 California – Remoto

🏄 California – Remote

💵 $125.000 - $195.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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Lambda

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🤖 Inteligência Artificial

☁️ SaaS

🔧 Hardware

💰 $39.700.000 Venture Round em 2022-11

Artificial Intelligence • SaaS • Hardware

Lambda é uma empresa de computação em nuvem que fornece instâncias e clusters de GPU sob demanda, adaptados para treinamento e inferência de IA. A empresa oferece uma variedade de produtos de GPU, como instâncias de GPU na nuvem sob demanda cobradas por minuto, clusters privados de GPU em grande escala e servidores PCIe com GPUs NVIDIA Tensor Core personalizáveis. A Lambda é conhecida por sua nuvem para desenvolvedores de IA, permitindo que desenvolvedores de IA criem instâncias de GPU com foco no hardware mais recente da NVIDIA. A empresa também oferece produtos de workstation configurados com GPUs NVIDIA, projetados para deep learning e outras aplicações de IA.

Descrição

• Lead the response to critical (SEV-1 / SEV-2) incidents impacting AI infrastructure, GPU clusters, networking, storage, and data center operations. • Serve as the Incident Commander during major outages, coordinating engineering, networking, facilities, and vendor teams. • Act as the liaison between leadership and external teams during incidents/post-incidents to provide updates and status summaries. • Own the incident response lifecycle including: • - Assisting Technical Triage • - Escalation • - Coordination • - Resolution • Ensure timely and accurate communication with internal stakeholders and leadership. • Maintain incident response documentation and operational playbooks. • Conduct analysis on incidents and identify patterns/trends for improvement in response and systems reliability. • Work in an On-Call Rotation to respond to, lead, and coordinate incidents • Drive alignment during outages involving multiple infrastructure layers. • Lead post-incident reviews (PIRs) and root cause analysis. Identify systemic reliability gaps and implement corrective actions.

🎯 Requisitos

• 8+ years experience in incident management, site reliability engineering, or infrastructure operations • Experience managing incidents in large-scale distributed infrastructure environments • Strong understanding of: • - Data center operations • - GPU compute clusters • - Networking and storage infrastructure • - Cloud or hybrid infrastructure platforms • Proven ability to lead high-pressure incident response situations • Experience with incident management frameworks (ITIL, SRE, or equivalent) • Excellent communication and stakeholder management skills • Experience with incident tracking and monitoring tools such as: • - PagerDuty • - ServiceNow • - Jira • - Datadog • - Prometheus / Grafana

🏖️ Benefícios

• Health, dental, and vision coverage for you and your dependents • Wellness and commuter stipends for select roles • 401k Plan with 2% company match (USA employees) • Flexible paid time off plan that we all actually use