Escrow Manager

🕒 4 dias atrás

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

💵 $64.800 - $121.500 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

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LoanCare

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💸 Finanças

👥 B2C

🏠 Imobiliário

Finance • B2C • Real Estate

LoanCare é uma empresa especializada no serviço de empréstimos hipotecários. Ela oferece uma gama de serviços relacionados à gestão de pagamentos de hipotecas, atendimento ao cliente para titulares de empréstimos e estratégias de mitigação de perdas. A LoanCare tem como objetivo apoiar os proprietários de imóveis na manutenção eficaz de suas contas hipotecárias, garantindo pagamentos pontuais e gerenciando quaisquer desafios financeiros potenciais.

Descrição

• Manage, coach, counsel, and develop assigned staff in the assigned escrow division(s). • Oversee vendor(s), which include monitoring scorecards, performance, and conducting quality control audits. • Ensure compliance with property tax, mortgage insurance, loss draft, and property insurance regulatory requirements. • Oversee assigned divisions of Escrow’s workflow to ensure adherence with service level requirements. • Establish goals, specific to each division, and monitor progress. • Identify training needs, develop and facilitate training sessions. • Manage and assist in escalation resolution for client and customer requests, including root cause analysis. • Develop and implement improvements that drive quality, efficiency and profitability. • Maintain a working knowledge of mortgage loan servicing job functions. • Communicate with investors, insurers, vendors, and/or business partners. • Monitor key performance indicators and ensure they are met by specialists and division leadership. • Keep management informed on project progress, policies/procedures, vendor and specialist performance levels. • All other duties as assigned.

🎯 Requisitos

• High School Diploma or equivalent. • 8+ years of escrow servicing experience in mortgage loan servicing. • 5+ years of managerial or supervisory experience (preferred escrow mortgage servicing experience). • Advanced knowledge of state/federal laws and regulations applicable to mortgage and consumer lending. • Advanced knowledge of ICE/MSP (f/k/a BKFS) required. • Considerable knowledge of SQL, PowerBI and Microsoft Office applications (Excel, Outlook, Word, PowerPoint, etc.). • Ability to motivate, mentor, train/coach, evaluate performance, and lead multifunctional staff in a fast-paced environment. • Ability to compile, analyze, and explain performance data and trends. • Ability to read, interpret, and analyze accounts/records of a complex and detailed nature. • Ability to manage time and priorities wisely. • Ability to grasp concepts quickly, make sound decisions, and resolve issues. • Ability to work in a high-volume and time-sensitive environment. • Ability to work independently and effectively meet deadlines. • Ability to collaborate with peers in a team environment. • Ability to communicate effectively in writing, in person, and by telephone. • Ability to maintain strict confidentiality.

🏖️ Benefícios

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance • Time Off: Paid holidays, vacation, and sick leave • Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans • Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being. • Employee Recognition: Programs that celebrate achievements and milestones • Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.