Technical Support Specialist

🕒 Julho 24

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LeadVenture™

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

A LeadVenture™ é uma empresa que fornece uma gama de plataformas tecnológicas e ferramentas digitais projetadas para aumentar o sucesso de concessionárias. Seus serviços atendem a mais de 40. 000 concessionárias em setores como esportes motorizados, náutica, veículos recreativos, reboques, equipamentos de força ao ar livre, agricultura, equipamentos pesados, caminhões pesados, pneus, serviços e concessionárias de carros não franqueados. A LeadVenture oferece soluções que incluem sites personalizáveis, gerenciamento de inventário e leads, e marketing por e-mail automatizado para impulsionar as vendas. Além disso, conectam fabricantes de equipamentos originais (OEMs) com concessionárias para aumentar a presença da marca e facilitar transações sem complicações. Sua missão é promover o crescimento das concessionárias através de ferramentas digitais avançadas e integrações.

Descrição

• Provide first level technical support for customer software applications. • Sign into the email, phone, and chat queues and take calls, chats or emails as assigned and respond to customer requests in a timely and accurate manner. • Initiate, update, track and close tickets through work order system. • Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures. • Recognize, document and alert the supervisor of trends in customer calls and issues. • Escalate complex issues to appropriate staff. • Basic understanding of Windows folder and registry structure • Recommend process improvements. • Manage the Phone Client to ensure calls and emails are answered promptly. • Be accountable and responsible for procedures, cases and work assigned. • Maintain a backlog of no more than 15 active cases (new, in progress, waiting on customer) • Educate customers to be experts on TCS products. • Cultivate a team environment with a fun and positive attitude.

🎯 Requisitos

• Associates Degree in Computer Science or related field. (Preferred) • Minimum of 2 years computer and software service experience in a fast-paced business environment. (Preferred) • Minimum of 1 years supporting customer applications via phone in technical help desk environment. • Skilled in Microsoft Office suite (Outlook, Word, Excel, CRM, etc.) • Demonstrated ability to work inter-departmentally to accomplish objectives • Ability to understand customer problems and know when to ask clarifying questions. • Ability to identify complex computer problems, analyze them, and solve them. • Ability to describe technical information in a way that a nontechnical person can understand. • Strong writing skills in preparing instructions, email and chat responses. • High capacity to learn and adapt to changing technologies and service. • Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence.

🏖️ Benefícios

• Fully remote role