Senior Customer Success Manager

Vaga não está no LinkedIn

🕒 2 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $80.000 - $90.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Leap

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2016

🏗️ Construção

📦 Logística

💼 Consultoria

Construction • Logistics • Consulting

Leap é uma plataforma SaaS de CRM e vendas internas desenvolvida para empreiteiros de telhados, reformas e outras construções residenciais. Ela simplifica orçamentos, propostas, contratos dinâmicos, processamento de pagamentos, portais de subcontratados e clientes, e fluxos de trabalho de vendas em campo, enquanto integra com parceiros como QuickBooks, GreenSky, EagleView e Angi. Leap atende clientes B2B (coberturas, remodeladores, janelas e portas, HVAC, encanamento e empreiteiros gerais) para ajudá-los a ganhar, gerenciar e expandir mais trabalhos.

Descrição

• Own the health, retention, and growth outcomes of a portfolio of strategic accounts • Learn customer business goals and create documented account plans with measurable success criteria • Track and communicate progress through success plans, scorecards, recap emails, and business reviews • Build relationships with owners, executives, and decision-makers • Lead executive business reviews and strategic customer conversations • Communicate customer needs, risks, and priorities to Product, Support, Professional Services, Sales, and leadership • Lead retention and renewal conversations and identify expansion opportunities • Monitor usage, health signals, feedback, product gaps, service issues, and competitive pressure • Use AI tools to analyze account health, usage, and feedback, prepare for reviews, automate routine work, and identify risks and opportunities • Drive adoption of Leap CRM and SalesPro workflows and features • Maintain account plans, activity, risks, and opportunities in Salesforce • Ensure customer issues are acknowledged within one business day and coordinated through resolution • Travel up to 25% for trade shows and onsite customer meetings • Perform other duties as assigned

🎯 Requisitos

• 3+ years in customer success, account management, or another customer-facing, revenue-responsible role • Proven track record of owning retention, renewals, and growth outcomes for a book of business • Experience with executive-level contacts and leading business reviews or strategic conversations • Strong business acumen and curiosity about customers’ businesses • Cross-functional communication and ability to influence without direct authority • Highly organized and consistent, with a creative approach to tracking and presenting progress • Comfortable and eager to use AI tools in day-to-day work • Polished written and verbal communication • Consultative, customer-first approach to retention and growth conversations • Strong emotional intelligence and sound judgment in high-stakes situations • Bachelor’s degree or equivalent experience • SaaS customer success experience is strongly preferred • Home improvement industry experience is a plus • Salesforce experience is a plus • Microsoft Office Suite experience is a plus

🏖️ Benefícios

• Comprehensive and competitive health and wellness benefits package starting the first of the month following hire date • 401(k) company match • Flexible Time Off (FTO) policy • 10 paid sick days • 8 paid company holidays • Employee Assistance Program (EAP) supporting mental health, financial well-being, and everyday challenges • LifeMart discounts on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more • MoveSpring wellness app with step challenges, workout content, meditation tools, and wellness blogs • Team events, fun challenges, company traditions, and Annual Summit

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