Director of Enablement

🕒 6 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $180.000 - $225.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Leena AI

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🤖 Inteligência Artificial

🤝 B2B

👥 RH Tech

Artificial Intelligence • B2B • HR Tech

A Leena AI tem a missão de ajudar empresas a transformar a experiência dos colaboradores por meio de inteligência artificial conversacional. Sua plataforma cobre todos os pontos de contato com os colaboradores, do onboarding ao offboarding, automatizando tarefas como responder a dúvidas relacionadas a políticas internas e gerenciar chamados dos colaboradores. Ao permitir que as organizações ouçam seus colaboradores de forma proativa, a Leena AI aumenta o engajamento e possibilita que as equipes de RH se concentrem em atividades estratégicas. A empresa oferece integrações com mais de 100 plataformas e atende mais de 350 clientes no mundo todo, incluindo grandes empresas como Nestlé, Puma e Coca-Cola.

Descrição

• Define the enablement strategy across internal, customer, and partner audiences • Own hiring, development, and performance management of the Enablement team • Build the org design and capacity plan as the business scales • Equip system integrator and technology partners with guides, sandboxes, AI-readable playbooks, and community access • Define readiness criteria with Professional Services, including partner tier and assurance taper criteria • Build in-product guides, walkthroughs, and contextual help with Product and Design • Own the AI-first capture, synthesize, confirm, and publish loop for calls, tickets, and threads • Create playbooks, use case recipes, failure-mode libraries, and documentation • Make content agent-readable using structured documentation such as llms.txt • Build and grow Leena's customer and partner community, including forums, office hours, user groups, and a recipe library • Own documentation and the academy and keep content current as the product ships • Collaborate with Product, Design, Engineering, Professional Services, Customer Success, Partnerships, and Marketing • Feed field gaps back to the product roadmap • Own team OKRs tied to self-service and AI answer deflection, guide adoption, community engagement, peer-answer rate, publishing speed, time to value, and partner-led go-lives

🎯 Requisitos

• BS or BA Degree from an accredited University • 10 to 15 years in enablement, education services, professional services, or customer success at B2B SaaS companies, including at least 5 years leading enablement or education teams • Direct experience building an enablement or community program from scratch and scaling it across more than one audience (internal, customer, partner) without growing headcount at the same rate • Experience enabling system integrator or technology partners to deliver a SaaS platform, including how readiness was proven and measured • Demonstrated experience presenting to and communicating effectively with senior internal, customer, and partner stakeholders (C-suite, VPs, Directors) • Hands-on use of AI to scale enablement: agents or LLM workflows for content drafting and upkeep, AI search and answer bots over docs, and agent-readable knowledge (e.g., llms.txt, structured docs) • Experience launching in-product guidance (e.g., Pendo, WalkMe, Appcues, Userpilot) and digital adoption programs tied to product usage data • Product-aware fluency with enterprise SaaS platforms and integrations, sufficient to work with Engineering and Professional Services SMEs to turn complex technical content into clear learning • Experience building and moderating a customer or partner community (e.g., Discourse, Khoros, Slack communities) that measurably deflected support or sped up adoption • Exceptional written and verbal communication skills • Ability to lead through influence across Product, Engineering, Professional Services, Customer Success, Partnerships, and Marketing without formal authority over those teams • A track record of tying enablement to business outcomes (time to value, adoption, deflection, partner revenue), not only completion rates • Preferred: Prior experience with AI/ML products or agentic automation platforms • Preferred: Experience with HR, IT, or employee service platforms such as Workday, ServiceNow, or SAP SuccessFactors • Preferred: Familiarity with AI-native documentation platforms (e.g., Mintlify), conversation intelligence tools (e.g., Gong), and an LMS for lightweight accreditation • Preferred: Experience standing up an enablement function in a growth-stage or funding-constrained environment

🏖️ Benefícios

• Work at the forefront of enterprise AI and automation • Build and own a net-new function within Global Professional Services from the ground up • Partner with a global team of innovators building industry-defining technology • Be part of a dynamic, innovative, and high-growth company • Competitive compensation • Meaningful equity • Opportunities for rapid career growth

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